Job Responsibilities: • Implement, monitor, and provide technical support of customer laboratory IT environments, typically integrated with instrumentation • Implement customer specified benchtop computing design and processes • Administer and assures connectivity of customer’s Windows based platform • Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers • Manage On-boarding, retirement, and relocation of equipment • Implement Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc. • Analyze, identify, and implement enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner • Ensure adherence to client’s corporate policies through periodic reporting and compliance programs • Act as the technical support contact for instrument vendor • Repair and troubleshoot instrument related computers and escalating issues to the client infrastructure teams • Provide technical support for new system validations and change management efforts • Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client • Submit weekly Engineer reports to the team lead by COB on the last business day of the week • Act as client Liaison for software/hardware related inquiries • Participate in client team meetings • Provide support across all PerkinElmer Enterprise practices as required • Demonstrate appropriate use of office equipment/software after training • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment

Basic Qualifications: • Bachelor’s Degree with two plus years of technical experience OR • Associates Degree with three plus years of technical experience OR • High School Diploma or equivalent with five plus years of technical experience • Excellent customer service skills complimented by an ability to listen to and interpret client requests. • Ability to troubleshoot complex technology issues. • Strong verbal and written communication skills. • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Preferred Qualifications: • Experience with technologies including Microsoft Office, networking, remote computing and backup systems. • Experience with scientific instrumentation • Experience in Life Science environment • Experience in a validated environment • Experience working in GxP, ISO, and FDA compliant facilities