RESPONSIBILITIES: ▪ Build and maintain a working relationship with Lab Owners, IT Teams and Management. ▪ Update the physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment ▪ Collaborates with client’s project management team to assure a seamless migration ▪ Migrate computers and software per the PKI Windows 10 documentation ▪ Document procedures, policies, troubleshooting and best practices ▪ Coordinates and works with outside vendors, with migrations. ▪ Maintain daily project related communications with the Windows 10 team ▪ Participate in daily project scrum meetings ▪ Listens actively and communicates promptly and effectively with users and the Windows 10 management team. Provides timely follow-up. ▪ Escalates migration issues to the project manager. ▪ Professionalism, excellent listening skills, superior analytical skills, great verbal and written communication skills ▪ Ability to manage one’s time with minimal supervision to achieve objectives

Qualifications: • Bachelor’s Degree with 3 plus years’ experience in deskside support or lab IT environment OR • Associate’s degree with 3 plus years’ experience in deskside support or lab IT environment OR • High School Diploma or equivalent with 5 plus years’ experience in deskside support or lab IT environment ▪ Demonstrated Leadership abilities and be achievement oriented. ▪ Excellent analytical and problem-solving skills, combined with the ability to provide quick resolution to problems. ▪ Strong verbal and written communication skills. ▪ Must be customer service orientated and believe in teamwork, collaboration, adaptability and Initiative. ▪ Problem solving skills to resolve issues. • Excellent customer service skills complemented by an ability to listen to and interpret client requests. • Ability to troubleshoot Lab IT desktop technology issues. • Strong verbal and written communication skills. • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes. • A proven self-motivational work ethic with the ability to work independently, manage time and schedule workload to meet deadlines and customer needs. • Excellent analytical and problem-solving skills. • Detail oriented and able to follow written documentation for task execution. • Ability to multitask and support various groups of users.