Leads team members, providing guidance and collaborating with the business and staff. Provides technical support and troubleshooting assistance to end-users. Identify, diagnose, categorize and troubleshoot Tier 1 problems and advises on appropriate action. If necessary, redirects problems or request to appropriate personnel for resolution. Informs management of recurring problems. Documents, resolves, and follows up on end user incidents and request utilizing Help Desk tracking tools and collaborating with other team members and departments. Follows established Help Desk policies and procedures and utilizes an automated system to support the Help Desk activities, including documentation on incident resolution, customer support responsiveness, and the logging of service request. Coordinates activities with help desk staff and assists with scheduling to ensure the help desk is operational during scheduled hours.

This role will be a hybrid position, requiring three days on site (Tuesday, Wednesday and Thursday).

Education
• Bachelor’s Degree in Computer Science or related field (Required) or
• Combination of relevant education and experience may be considered in lieu of degree (Required)

Experience
• 2 years Help Desk Lead experience (Required)
• 5 years' experience and knowledge of Help Desk operations with a PC orientation, PC support activities, and customer support role with extensive application knowledge (Required)
• 5 years' experience with Windows operating systems, common PC applications including but not limited to MS Office Suite (Required)
• 2 years' experience with facilitating Major Incident Management calls (Required)
• 2 years' experience performing or managing Change Management, Problem Management functions (Required)
• 2 years' experience liaising with Managed Service Desk partners (Required)

Your Tomorrow is Here!

Temple Health is a dynamic network of outstanding hospitals, specialty centers, and physician practices that is advancing the fight against disease, pushing the boundaries of medical science, and educating future healthcare professionals. Temple Health consists of Temple University Hospital (TUH), Fox Chase Cancer Center, TUH-Jeanes Campus, TUH-Episcopal Campus, TUH-Northeastern Campus, Temple Physicians, Inc., and Temple Transport Team. Temple Health is proudly affiliated with the Lewis Katz School of Medicine at Temple University.

To support this mission, Temple Health is continuously recruiting top talent to join its diverse, 10,000 strong workforce that fosters a healthy, safe and productive environment for its patients, visitors, students and colleagues alike. At Temple Health, your tomorrow is here!

Equal Opportunity Employer/Veterans/Disabled

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Required Skills

Required Experience

• Bachelor’s Degree and 2 years of management experience in Petroleum Industry or an Associate’s Degree and/or 5+ years of experience in the Petroleum Industry.
• Strong managerial experience and interpersonal skills
• Technical and theoretical knowledge of laboratory operations.
• Ability to communicate with employees and outside consultants, executive management, and colleagues.
• Thorough understanding of safety and training issues.

Working Conditions
Work is primarily performed in a laboratory with occasional trip to collect or deliver samples The employee may be
exposed to fumes, airborne particles, and toxic or caustic chemicals. AmSpec Services provides product information,
training, engineering controls, and personal protective equipment in an effort to protect employees from exposure to
potentially harmful levels of those materials. Employees are required to read product information, use available
engineering controls, follow guidelines presented during training, and be able to wear and use appropriate protective
equipment, including respiratory protective equipment, as may be required by the work environment. The noise level in
the work environment is usually moderate.

Physical Requirements
Ability to stand for long periods of time. Pass a drug and alcohol test specified by AmSpec, Pass an annual Pulmonary
Fitness and Respirator Fit Test, Pass a physical examination by a physician designated by AmSpec Services, both before
employment and at any time during employment upon request of AmSpec Services to confirm the Surveyor’s ability to
perform the essential job functions of the position. Ability to stand for extended periods and lift/carry boxes weighing up
to 45lbs. Ability to work in the presence of odors, typical of petroleum or petrochemicals, without allergic reactions or
nausea when such odors are within OSHA-designated permissible exposure limits (PELs).