Job Description

My client is seeking a full-time HR Service Center rep to take calls and provide excellent customer service. This is a contract role for 6 mos to start with the ability to become temp-to-hire for the right candidate. There may be some remote possibility or a rotating schedule of in-office vs work-from-home.

JOB DESCRIPTION:

Serves as the primary contact to all employees/former employees and retirees on payroll, benefit and other Human Resources transaction and policy related questions. Handles customer service inquires and problems in order to provide an effective customer service and clear advice to customers. KEY ACCOUNTABILITIES • Be a primary contact for current and former employees on payroll, benefit and other Human Resources transactions. • Provides excellent customer service. • Handles one or more complex processes including exit processing, new hires, Qualified Domestic Relations Orders, Qualified Medical Child Support Orders, death claims, etc. • Interacts with one or more vendors in response to employee issues. • Records consistent problem area. • Mandatory Overtime, as required • Regular Predictable Attendance BUSINESS ACCOUNTABILITIES • Provide general clerical services to internal customers in the processing of Human Resources transactions to provide an effective customer service and clear advice to customers. • Researches and resolves Human Resources transaction and policy related problems in a timely manner to support the achievement of customer service standards. • Monitor Human Resources Services processes in order to identify opportunities for improvement. • Access various Human Resources systems to process data and analyze this to facilitate decision making and provide an effective customer service delivery. • Identify and comply with the main principles relevant to legal and regulatory controls that govern standard work practices within Human Resources Service. PERFORMANCE MANAGEMENT ACCOUNTABILITIES • Demonstrate commitment to corporate values. • Take accountability for participating in the performance management cycle. Participate fully as a team member. • Exchange expertise and provide advice to team members and business partners. • Take action to manage own personal development. CONTACTS/RELATIONSHIPS Client Internally Focused - The job’s core deliverables rely on delivering service to internal clients, usually at the line manager or employee level. May involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise. Functional/Technical Capabilities Customer Focus - Proficiency Level Advanced HR Consulting - Proficiency Level Basic HR Legal and Regulatory Environment - Proficiency Level Basic HR metrics use & development - Proficiency Level Basic HR Operations - Proficiency Level Basic HR Policies, Standards and Procedures - Proficiency Level Advanced EDUCATION AND EXPERIENCE • High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area OR • Associate Degree and 1 or more years of experience in the Customer Service area PREFERRED • In-depth knowledge of benefits, policies, payroll and other HR-related issues as well as federal and state regulatory requirements • Experience with SAP, including Payroll or Benefits modules and ADP eTime • Knowledge of taxes, benefits and direct deposit • Accounting experience • Advanced Microsoft Office skills • Strong verbal and written communication skills • Strong organization skills QUICK LEARNERS REQUIRED!! Those who can acclimate to the topics presented and respond accordingly. This role requires access to many systems which are utilized all day long. Understanding how to use the systems is critical to being successful at finding the topics to respond to calls/emails. Representatives are tasked with working very efficiently as the number of inquiries is very high and our response time is very quick. Strong collaboration skills in a fast paced team environment. *** THIS IS A CUSTOMER SERVICE ROLE WITH STRONG DATA ENTRY *** MUST be able to navigate around the various systems/applications interchangeably for the duration of the shift. MUST have strong typing/data entry skills with strong accuracy and quality. MUST be able to learn/retain knowledge. Training is provided, however, there is little room for error in this role. MUST be able to work efficiently. Candidate will be assigned multiple cases at once which require attention to detail and organization. In addition, Any new hire onboarding experience with processing into payroll or I9 compliance is preferred.

HR EXPERIENCE IS DESIRABLE FOR THIS POSITION

Company Description

Labor Solutions Professional is a leader in the professional, temporary, and direct hire industry throughout the Midwest area. Our clients range from individual entrepreneurs to large corporations, and while we are big enough to serve Fortune 100 companies, we are small enough to stay nimble in an always-changing market. Thank you!