Job Description

We are seeking a proactive and detail-oriented Manager to lead our Specimen Support Department , which is responsible for the receipt, verification, and routing of patient specimens for clinical testing. While laboratory experience is not required, the ideal candidate will have a strong background in managing high-volume, process-driven teams in regulated environments, such as call centers, healthcare intake, logistics, or customer operations , and a passion for leading people and ensuring high-quality service delivery.

This role is crucial in maintaining specimen integrity, ensuring timely processing, and supporting our lab teams in delivering accurate and reliable patient results.

Key Responsibilities:

• Oversee daily operations of the specimen intake and processing team to ensure timely and accurate handling of specimens.
• Supervise, train, and coach staff to achieve high levels of performance, accuracy, and service.
• Monitor staffing levels, workflows, and priorities to ensure all specimens are processed within turnaround time (TAT) requirements.
• Collaborate with lab teams, couriers, IT, and client services to ensure smooth handoffs and address any specimen-related issues.
• Maintain and improve departmental SOPs, training documentation, and performance metrics.
• Ensure compliance with applicable regulations and internal quality standards (e.g. FDA, CLIA, ISO).
• Lead process improvement initiatives to increase efficiency, accuracy, and staff engagement.
• Manage scheduling, timekeeping, and performance evaluations for team members.

Qualifications

• Bachelor’s degree in business, healthcare administration, operations, or a related field.
• Minimum 3–5 years of supervisory or management experience in a high-volume, process-driven environment , such as:
  • Call center or customer support operations
  • Healthcare intake/registration
  • Logistics or distribution
  • Pharmaceutical or regulated manufacturing
• Strong understanding of workflows, staff scheduling, performance monitoring, and quality assurance.
• Experience working in or alongside regulated environments (e.g., HIPAA, ISO, FDA, or similar).
• Demonstrated ability to lead and motivate teams, resolve issues quickly, and manage competing priorities.
• Comfort with technology and systems—experience with data tracking platforms, ERP, or workflow management tools is a plus.
• Exceptional communication, organizational, and problem-solving skills.

Additional Information

Compensation:

• Salary: $75K-$95K

Schedule:

• Monday-Friday 8:00am-5:00pm
• May require occasional weekend or holiday coverage based on business needs.
• Based in a clinical laboratory support environment.

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

Eurofins USA Clinical Diagnostics is a Disabled and Veteran Equal Employment Opportunity employer.