Job Description

1. Works independently and within a cross functional highly collaborative team environment to provide advanced support and troubleshooting on a wide range of laboratory instrument-associated software packages.
2. Troubleshoots hardware and software issues, installs and configures new equipment, instrument-related software applications and version updates while ensuring both vendor and company-internal computer operating standards are met.
3. Creates/updates problem tracking records.
4. Monitors the installation of operating system and application security patches. Ensures security configurations are met and properly maintained.
5. Configures and monitors backup and recovery software for all complex and critical systems.
6. Builds various testing and monitoring utilities using Powershell and command line scripting.
7. Sustains strong relationships with scientists and instrument support engineers to track, understand and resolve their technical issues.
8. Drives ownership of user issues: monitors progress and keeps user informed of resolution through final solution.
9. Assist scientific personnel with the evaluation and implementation of new/adjacent laboratory technologies.
10. Adhere to all GxP compliance requirements and provides technical input for department SOP development.
11. Adhere to safety protocols, regulatory requirements, and standard operating procedures related to working in laboratory settings and the care and maintenance of computing and networking hardware.

Qualifications

Required Qualifications:

• Bachelor’s degree (or equivalent experience) in computer science or a bachelor’s degree (or equivalent experience) in chemistry, biochemistry, biology, physics or related discipline with an associated educational or employment-based skillset in computer hardware and software.
• 3-5 years or equivalent of advanced IT support work experience in a highly complex R&D environment.
• Experience in following standard PC build processes for new and/or restorative installations of PC systems using disk imaging software.
• Able to navigate and make modifications to the Windows Registry.
• Knows instrumentation hardware and communication standards (e.g. NI-488.2 and NI-DAQ).
• Has working knowledge of the principles and concepts of lab PC and peripheral hardware support.
• Highly competent in TCP/IP wired and wireless network fundamentals.
• Excellent problem-solving skills and attention to detail.
• Ability to shift work and focus with little notice when priorities change.
• Ability to prioritize work with little supervision and is able to multi-task.
• Ability to work independently and as part of a multidisciplinary team.
• Strong desire and commitment to provide excellent support to scientific and lab operations personnel and other internal team members.
• Excellent communication skills to interact with internal teams and external vendors.
• Ability to understand and consistently follow safety protocols and standard operating procedures.
• Ability to travel up to 5% of the time.
• Ability to lift heavy equipment up to 50 lbs.

Desired Qualifications:

• Advanced technical knowledge with hands on experience supporting several types of lab instrumentation software platforms, including but not limited to LC/MS systems, DNA analysis, digital microscopes, UV plate readers, HVAC and robotic/automation systems.
• Experience installing and maintaining GxP-validated systems.
• Can work in loosely defined-problem-solving situations within own work group/team and external departments.

Additional Information

• Position is first-shift, full time, Monday-Friday with overtime as needed.

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Eurofins USA PSS Insourcing Solutions is a Disabled and Veteran Equal Employment Opportunity employer.