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Are you looking for a challenging role within an organization that provides flexible hours, rewarding compensation and an excellent benefit package? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a purpose. We believe our employees should take pride in the work they accomplish while truly respecting a collaborative work environment. Do you have a background in application support along with mobile device management? If so, this position could very well be for you:
POSITION: IT TECHNICIAN
LOCATION: WAUKEGAN, IL
SALARY: $21.75 - $28.40/ HOUR
JOB SUMMARY: Responsible for installing, configuring, testing, maintaining, monitoring and troubleshooting end-user computers, related hardware and software. The individual will perform onsite and remote analysis, diagnosis and resolution of complex problems for end users and recommend and implement corrective solutions. One must possess the ability to effectively prioritize and execute tasks in a high-pressure environment while accurately documenting their work. Having knowledge of criminal justice systems such as TriTech Computer Aid Dispatch (CAD), LEADS, ECitation, ECrash, in-car video recording systems and mobile data computers preferred. While working for the Sheriff's Office, the individual will collaborate with Central IT to ensure efficient operation of the County's enterprise environment.
Your day will consist of being a point of contact within the Sheriff’s IT department for end users to receive support within the criminal justice environment. This position is one of three included in the 24x7 on-call rotation schedule. You will have endless opportunities to impact and make a difference within Lake County. Being able to build working relationships with employees, 30 countywide departments and the public, is sure to keep you interested and continuously learning.
In order to be successful in this role you should have two years of IT experience, an Associate’s degree; Bachelor’s degree and A+ certification are preferred. Individuals should have a working knowledge of enterprise desktop and laptop applications; preferably Office 365, SharePoint and Crystal Reports. Individuals will also have proven experience with troubleshooting principles and methodologies (ITIL), issue resolution techniques and knowledge of trends in technology relating to computer hardware and software applications; possess the ability to effectively problem solve and have the ability to work both individually and in a team atmosphere.
Lake County offers a competitive salary and benefit package with performance-based incentive plans. We also offer flexible working hours, and a comprehensive wellness and training program. Visit our Prospective Employee page to get additional information on why you should work for Lake County!
To learn more about the department you will be working for, visit Sheriff's Office. To learn more about other services Lake County provides and to see some of our employees in action visit our website to view videos.
If you need assistance writing your resume we have some tools to help you at our Human Resources website.
Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.
Lake County is an Equal Opportunity Employer
Required Skills Required Experience