MAIN PURPOSE OF ROLE
The VMS Operations Technology Specialist participates as the configuration lead on various projects including the creation and implementation of technology and business solutions, working with implementation and operations teams to ensure that the technology is in line with new and existing customers’ business requirements. The scope of this position will include, but is not limited to, requirements creation, test script development, tracking progress, and owning the steps to arrive at resolution.
As part of Guidant Global VMS Support team, the Operational Technology Specialist manages responsibilities as follows:
Collects, reviews, and inputs data via flat files into a web based application; audits output data
Supports Guidant Global Workforce Program Management Offices (PMOs) with workflow analysis and documentation changes to all process and procedures needed to support customer ongoing operations.
Identifies and resolves production related errors
Maintains and revises procedural lists, control records and coding schemes to process source data
Provide work task time estimates to Manager
Analysis of Program Change Requests (PCRs) outlining steps necessary to execute changes and determine downstream impacts, if any
Execution and communication of PCRs
Second level Helpdesk support for customers
Maintains status of outstanding issues utilizing Guidant Global ticket tracking system
Perform quality assurance reviews for team members
Maintain team logs & systems for task tracking
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