We are currently seeking a dedicated COVID Associate to assist with employee questions via phone and processing web case about time away from work due to COVID-19. In this role, you will interact directly with our employees in a way that builds trust and displays empathy by providing accurate information and resolving issues. The COVID Associate must be able to listen actively to employees’ concerns and questions, and provide complete and accurate information about H.R. policy, time off policy, pay impacts, benefits information, and other H.R. items. The ideal candidate must be able to work a varied, on-call schedule. Evenings and/or weekends may be required.

POSITION RESPONSIBILITIES:

• Provide assistance to employees who are impacted by COVID-19, in the form of accurate, consistent, and timely responses to inquiries via phone and email
• Track, analyze, advise, and implement new/updated health guidelines to ensure compliance with federal, state, and local guidelines
• Serve as the support contact for employees with questions about their time away from work due to illness
• Track and monitor COVID-19 symptom and exposure notifications, including providing testing direction, monitoring and tracking of quarantine requirements, and conducting contact tracing
• Receive queries via phone or email and log contacts into the case management system
• Take ownership of employee contacts, ensuring that each contact is accepted and resolved with a high degree of customer focus
• Build employee and customer trust by empathetic handling of sensitive issues
• Maintain vaccination records and internal database
• Assist with coordination of internal and external communications related to COVID-19
• Ensure all customer COVID-19 protocols and processes are documented, followed, and communicated to appropriate teams
• Provide summary updates regarding quarantine status to appropriate parties

Required Skills

• Ability to maintain a high degree of confidentiality of information
• Able to handle difficult calls and successfully apply de-escalation techniques
• Superior attention to detail
• Self-motivated and strong ability to follow through
• Exceptional organizational skills
• Proficient in Microsoft Office
• Excellent verbal and written communication skills

PREFERRED SKILLS:

• Knowledge of safety and health standards and regulations
• Knowledge of U.S. federal and state leave and disability laws

Required Experience

• Bachelor’s degree in Human Resources or related field
• 1-3 years’ experience working in Human Resources, Safety, or similar role

ABOUT ARISTEO:

Aristeo Construction is one of the nation’s largest full-service general contractors, offering our clients comprehensive construction solutions in the manufacturing, commercial, industrial, higher education, and energy markets. We also boast one of the largest self-perform workforces in the state, with experience across seven different skilled trades. This combination sets us apart and allows us to better exceed unique customer expectations regarding project scheduling, efficient workflows, out-of-the-box ideas, and value-engineered solutions. We are known for our culture of safety, integrity, respect, quality, and a dedication to doing the work right.

WHY CHOOSE ARISTEO:

If you’re interested in work that challenges and excites you, then Aristeo is the right place to be. You’ll take advantage of our automated equipment and high-tech software, gain hands-on experience in all facets of a job, and be mentored by experts from across our business on how we use innovative methodologies. You will have the opportunity to be a key member of our team, working on exciting projects for globally-recognized clients.

Aristeo has been voted by our own employees as one of Metro Detroit’s and the Nation’s Best & Brightest Places to Work for six years in a row – a designation that highlights our commitment to employees and creating a friendly and rewarding culture. Have fun with our tight-knit team at one of our many company events and volunteer opportunities. In addition, Aristeo offers employer-paid benefits, competitive salaries, ongoing professional development, and opportunities for growth.

If you want to be part of something BIG, then join our growing Aristeo team!

Aristeo is an equal opportunity employer and considers all applicants regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit based factors or any other characteristic protected by applicable federal, state, or local laws. Aristeo welcomes a diverse workforce and is committed to fostering an inclusive environment where all employees are encouraged, supported, and valued.

Candidates must be currently eligible to work in the U.S. without further visa sponsorship.

To submit your resume directly, please email hireme@aristeo.com

• Ability to maintain a high degree of confidentiality of information
• Able to handle difficult calls and successfully apply de-escalation techniques
• Superior attention to detail
• Self-motivated and strong ability to follow through
• Exceptional organizational skills
• Proficient in Microsoft Office
• Excellent verbal and written communication skills

PREFERRED SKILLS:

• Knowledge of safety and health standards and regulations
• Knowledge of U.S. federal and state leave and disability laws