Job Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth. 

In a time of unprecedented expansion, we are seeking an Inside Sales Representative (ISR) Territory Assistant Manager. The Assistant Manager will oversee each ISR and will also be responsible for driving the team’s sales, performance goals and activity rates. Through coaching and development, you will support a world-class team while ensuring Inside Sales continues to grow market share and penetration within defined territories. The position requires developing and modifying sales strategies to drive performance within the team and department, as well as managing professional growth through hiring, onboarding, coaching, training and periodic reviews. The ideal candidate has a history of exceeding key performance indicators and sales goals within an Inside Sales role. And we’re here to help you succeed—Lakeshore recently earned its Great Place to Work® Certification™ and is proud to put its associates first.

A DAY ON THE JOB LOOKS LIKE THIS: 

• Setting clear expectations, providing direction, engaging in mentorship and offering strategies to drive performance across the department 
• Analyzing report metrics and providing feedback to each ISR to boost sales, performance and overall productivity 
• Developing the team to build strong relationships with school districts, early childhood centers and community-based organizations 
• Supporting the hosting of virtual product presentations designed to familiarize customers with proprietary services (Complete Classrooms®, professional development, Custom Solutions, etc.)  
• Partnering with outside sales, retail and our own Professional Services Group to support educator needs 
• Providing coaching and training on a daily basis  
• Conducting weekly meetings with respective groups to discuss department initiatives and strategies  
• Supporting the team with operational tasks, best practices and product/sales knowledge  
• Partnering with leadership to discuss operational and department concerns

Qualifications

GOT THE SKILLS AND EXPERIENCE? HERE’S WHAT WE’RE LOOKING FOR:

• 1+ year of Inside Sales or relevant experience with a proven track record of success in a leadership role  
• Strong supervisory skills and knowledge of Inside Sales functions, systems and best practices 
• Top-notch verbal and written communication skills supporting a collaborative environment  
• Experience with Salesforce a plus  
• Proficiency with Microsoft Office (Word, Outlook, Excel) preferred  
• Ability to recognize and communicate issues to team members and management  
• Ability to provide constructive feedback  
• Ability to coach, motivate and encourage team members  
• Strong work ethic, team-player mentality and ability to perform outstanding work from home  
• Excellent administrative and organizational skills

Additional Information

AND HERE’S OUR END OF THE BARGAIN! 

• Competitive compensation based on skills and experience, plus a bonus plan
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount on products that make you smarter
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.    To learn more about Lakeshore, visit www.lakeshorelearning.com/careers    EQUAL EMPLOYMENT OPPORTUNITY POLICY People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

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