Benefits:

401(k)

401(k) matching

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Benefits/Perks

Competitive Compensation

Flexible Scheduling including Remote Work

Career Growth Opportunities

Group Healthcare

401(k) Matching

Travel Opportunities

Job Summary

We are seeking a knowledgeable Customer Facing Support Technician to join our team. You will be responsible for ensuring customer issues are solved and training takes place to avoid future issues. Customers contact our business-hours support queue with ID card printer, camera and software-related questions or issues. Your role is vital to the smooth operation of our company and it enables customers to meet their goals or easily issuing badges to their constituents. The ideal candidate has strong technical skills as well as excellent customer service and communication skills.

Responsibilities

Assist with inbound customer software and hardware questions

Remotely administer and set up customer equipment for new installations (computers, printers, cameras, etc)

Install and configure software

Train customers in best practices in technology and how to use software and equipment

Maintain documentation for each customer interation

Qualifications

An associate's or bachelor’s degree in Computer Science , IT, MIS or a related field is preferred

Previous experience as an IT Technician or a help-desk technician is preferred

Strong troubleshooting and analytical skills

Ability to work well as part of a team

Strong written and verbal communication skills

Understanding of data privacy and security

Flexible work from home options available.