Job Description

Lamkin Golf Grips is a 97-year-old, privately held company, and one of the global category leaders in developing and manufacturing golf equipment. We believe Feel is Everything. That includes the way you feel as a team member at Lamkin. We aim to create adynamic and personal environment with a unique take on innovating and energizing the golf industry. We do this by creating the most unique and inspiring feeling product, preferred by our OEM, Retail, and Distributor partners. Our products are enjoyed by ALL levels of golfer from the Global Professional Tours to the Aspiring Weekend Warrior. Our global operations exist in China and Mexico with our headquarters in San Diego, where the role will perform a variety of Customer Service activities.

Lamkin is currently seeking a Customer Service Representative to serve our most critical channel customers. The position will be located at our San Diego Headquarters, reporting directly to the Customer Service Manager.

PRIMARY RESPONSIBILITIES:

• Responsible for Day to Day Customer Order Intake Flow/End to End Order Process Management
  • Provide Order Acknowledgement/Confirmation; to include communication of order receipt, order placement, Lamkin order#, estimated ship dates, product allocation, confirmed customer shipment instructions, order shipment coordination with Lamkin distribution team, provide shipment tracking, and confirming invoice.
• Responsible for incoming customer calls and inquiries via Help Scout (Daily review and response)
• Responsible for Web store customer support (Amazon and DTC)
  • Inventory Management
  • Weekly Stat Reporting
• Act as point of contact for global tour and promotional product placement, placing orders and communicating with recipients
  • Tour Support
    • Inventory Management
    • Order Placement/ Tracking
  • College Support
    • Inventory Management
    • Order Placement/Tracking
  • Retail/Distribution Support
    • Trade Personal Use
    • Trade Samples
• Handle customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
• Create weekly and monthly reports as needed for direct customers, sales team, and adjoining departments as needed
• Direct requests and unresolved issues to the designated resource
• Communicate and coordinate with internal departments
• Maintain a positive, empathetic and professional attitude toward customers at all time

QUALIFICATIONS:

• Strong Written and verbal communication skills
• Problem-solving skills with a readiness to learn and ability to multi-task
• Must be able to maintain high levels of accuracy and prioritization with a customer mindset
• Strong interpersonal skills to interact with customers, coworkers and management
• Face challenges with a positive attitude, driven to meet deadlines, and interested in personal development to build and grow with an evolving company
• Ability to lift 25lbs
• Experience with Microsoft applications such as Word, Excel, PowerPoint and Outlook.
• Golf Experience a plus

ADDITIONAL NOTES:

• This role is Full Time, on-site but some flexibility in schedule, our office is located at 6530 Gateway Park Drive, San Diego, CA 92154

Lamkin is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.