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Sales Representative - Land Rover Rocklin

Land Rover Rocklin

Sales Representative - Land Rover Rocklin

Roseville, CA
Full Time
Paid
  • Responsibilities

    SUMMARY

    Sells/leases new- and used-vehicles at dealership. Meets gross profit, volume, and customer satisfaction standards.

     ESSENTIAL DUTIES include the following. Other duties may be assigned.

    • Satisfies the transportation needs of vehicle purchasers.
    • Sells/leases and delivers a minimum of 8 units per month.
    • Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
    • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
    • Explains fully product performance, application, and benefits to prospects.
    • Describes all optional equipment available for customer purchase.
    • Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
    • Utilizes dealership sales control and follow-up system.
    • Exhibits high level of commitment to customer satisfaction.
    • Knows and understands the federal, state, and local laws which govern retail automobile sales.
    • Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
    • Attends product and sales training courses as requested by sales manager.
    • Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
    • Knows and understands equity and values, and is able to explain depreciation to the customer.
    • Ensures that the sales manager has an opportunity to meet each customer.
    • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
    • Writes complete sales orders and processes paperwork in accordance with established dealership policies.
    • Prepares sold vehicles for customer delivery prior to customer arrival.
    • Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating feures, warranty, and paperwork.
    • Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
    • Schedules first service appointment.
    • Follows up on all post-delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
    • Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
    • Maintains a prospect development system.
    • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
    • Attends sales meetings.
    • Maintains professional appearance.

     QUALIFICATIONS

    Sales experience preferred.

    Ability to communicate effectively.

    Independently motivated with the ability to work within a team environment.

    Excellent customer service/satisfaction skills.

    Organized and computer proficient – must be skilled in MS Word, Excel, and Outlook.

    Clean DMV.