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Landscape Account Manager

Landscape Company

Landscape Account Manager

Sacramento, CA
Full Time
Paid
  • Responsibilities

    Job Description

    JOB SUMMARY: The Account Manager is the primary customer contact for contracted accounts within the Landscape Management Division. This position is responsible for maintaining positive customer relations and ensuring complete customer satisfaction and contract renewals. The Account Manager is responsible for selling non-contracted landscape management services to both meet the needs of the property, increase customer satisfaction, and gain additional revenue for the company.

    ESSENTIAL JOB RESPONSIBILITIES

    1. Develop strong positive relationships with customers based upon clear and frequent communication, mutual trust, and ability to meet the customer needs.

    2. Proactively manages properties by inspecting and locating problems in the landscape before the customer brings it to our attention.

    3. Communicates with customers frequently, effectively, and professionally about landscape needs.

    4. Monitors activity of crews and works closely with production staff regarding scheduling, quality and customer service. Assure all contracted services provided are of good quality and completed in a timely fashion. Communicate to appropriate parties any problem areas and work to find immediate resolution.

    5. Assure that property meets customer expectations in terms of appearance and beauty.

    6. Maintain job costs per guidelines and assist in meeting profitability goals.

    7. Immediately reports to Division Manager any jobs deviating from budgets of time, schedule, or cost.

    8. Maintain a high level of good housekeeping and care of company assets in the field, vehicles, shop, field officers, and customer work-sites.

    9. Meets or exceeds established sales goals for contracted work extras.

    10. Prepares and presents proposals in complete and professional manner, according to company standards, Follows ups on hard bids and offers value engineered solutions to customers.

    11. Ensures all estimates are prepared and approved as needed prior to presenting to customer.

    12. Responds to all inquiries and requests for bid in a timely manner.

    13. Assist in measuring properties and contract renewal process.

    14. Maintains record and tracking of proposals in progress and timely follow-ups to maximize sales opportunities. AGGRESSIVELY pursues all proposals in progress.

    15. Maintains a company-owned database of current customers, prospective customers and past customers to support the marketing and sales effort.

    16. Stays aware of Best Practices and develops and recommends improved work methods and standards.

    17. Represents company at various events, organizations and associations for the purpose of building relationships that lead to new business. Maintains positive relations with other companies in the industry and related industries.

    18. Participates in various industry associations to increase knowledge of marketplace, sales opportunities, the competition, selling techniques and best practices.

    19. Acquire and maintain a thorough knowledge of industry trends in order to identify and act upon opportunities for expanded services.

    20. Other duties as assigned.

     

    JOB SKILLS

    1. Energetic self-starter and demonstrates initiative.

    2. Excellent communication and interpersonal skill.

    3. Stellar organizational and time management skills.

    4. Command of the technical requirements to maintain database information.

    5. Ability to present an effective sales presentation-written and verbal.

    6. Keen eye to detail requirements of estimating and preparing proper bids.

    7. Ability to lead and inspire others.

    8. Results and action oriented.

    9. Sales and growth orientated.

    10. Profit driven-seeks ways to cut costs, improve efficiency and increase margins.

    11. Effective problem solving skills, ability to handle adversity.

    12. Performs and demands excellent quality of work.

    13. Service and teamwork oriented.

    14. Customer centered and focused.

    15. Focus on learning and self-development.

    16. Technically competent and skilled.

    17. Certifications in Landscape Maintenance and Irrigation

    SALARY

    Salary is competitive and will be discussed in detail at interview.

    Company Description

    A leader in the commercial landscape industry by providing responsive local services. Our landscape managers provide customer focused landscape services to retail and public areas, multi-family residential, industrial parks, commercial office parks, corporate campuses, homeowner associations, hospitality, colleges and universities.