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Diamond & Jewelry Advisor (North America)

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Langerman Diamonds

Diamond & Jewelry Advisor (North America)

National
Full Time
Paid
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  • Responsibilities

    "WHY DREAM IN BLACK AND WHITE WHEN YOU CAN DREAM IN COLORS?_              - ARTHUR LANGERMAN_

    Langerman Diamonds was launched in Antwerp in 1965 by Arthur Langerman, who is globally recognized as being the world's leading expert in natural color diamonds. As a small family business, we have the world's most vast and fascinating selection of natural color diamonds in stock and are internationally known for our dedication to craftsmanship and to the highest standards of service excellence. 

    LOCATION

    This is a remote job, and the right candidate will be based in North America while collaborating with a diverse and driven team based in Antwerp Belgium.

    THE POSITION

    Langerman Diamonds is looking for a self-driven and motivated Diamond & Jewelry Advisor to join our team. The right candidate will grow and possibly manage future Advisors that join our team. You must be:

    • Experienced (min. 2-3 years) with a proven track record in client relationship management, e-commerce, or luxury sales. Prior experience with diamonds and jewelry is not necessary.
    • Tech savvy and eager to learn about natural color diamonds. 
    • Fluent in English with excellent written and spoken skills. Other languages are a plus. 
    • Able to handle luxury clients discreetly and elevate each experience through service excellence.
    • Able to help drive new and existing business development, and manage strong trusting relationships in all English-speaking territories for B2B and B2C clients.

    AREAS OF WORK

     (1) Existing Business Development

    • Be an advisor and partner to clients by sharing our knowledge of natural color diamonds and our unique stock. Make the process of buying a diamond or creating bespoke jewelry an enjoyable learning experience rather than just a transaction.
    • Help each client's vision come true by producing and presenting inspiring materials of diamonds. 
    • Efficiently manage from start to finish all inbound requests from our website, chats, calls and social media.
    • Track data and continuously seek opportunities to improve the client experience and increase sales.
    • Based on your working knowledge of our clients and VIPs, collaborate with the Head of Marketing to create visual and written material for campaigns that will generate more engagement.

     (2) New Business Development

    • Actively seek new business opportunities with B2B and B2C clients, by identifying and targeting new markets that are unaware of the beauty of natural color diamonds. 
    • Create a sales plan, and act swiftly when data and outcomes indicate changes in behavior are necessary.

      

    ESSENTIAL QUALITIES

    • Integrity:  The diamond business is based on trust, and you will be held to the highest standards of integrity.  
    • Creativity:  Recognize opportunities and solve problems by applying both mental and emotional intelligence. 
    • Responsibility:  Handle clients with care, precision, and efficiency.
    • Positive enthusiasm:  Share core values, work ethic, and enthusiasm for our brand.

    OUR CORE VALUES

    • Dream in Colors.  We are passionate about color and our diamonds, and we communicate that passion through our unique knowledge and expertise.
    • Be a Mensch.  We always do what is right. For the others: with humility, with the highest level of integrity, with warmth and kindness. For ourselves: with the highest level of integrity and discipline.
    • Try three times.  We live through all events with great positivity and, just like in a video game, we try everything at least three times before throwing in the towel.
    • Spring into action.  When duty calls, we all jump on the opportunity to make things happen. It is our role to push things forward.
    • Constancy is key.  We perform in a way that is reliable and predictable. This gives peace of mind to our customers and partners.
    • Embrace change.  The best way to preserve our tradition and legacy is to embrace and be fully committed to change that is beneficial to us.
    • _Always experiment. _ We are explorers and researchers. We experiment with and tweak at every level of our operation, to reach perfection.
    • Humble superstars.  We are stellar in every way but never high maintenance.

    WHAT WE OFFER

    • An attractive salary and rewards based on your commitment and performance. 
    • The opportunity to learn from the very best in the diamond industry and to get an extensive introduction to rare natural color diamonds. 
    • the flexibility of working remotely while collaborating with a friendly and engaged team in Antwerp, Belgium.  
    • You will have a high level of autonomy in the position and lots of room to be creative and ambitious with us.

    HOW TO APPLY

    • Please apply at https://langerman.breezy.hr/. 
    • APPLICATIONS WITHOUT COVER LETTERS WILL NOT BE CONSIDERED.