The Network Administrator role offers a unique engineering experience for someone who enjoys supporting client networks. This role is a member of the Managed Services department and our engineering team. No client has the same exact network setup. Every client has their own budget, objectives, obstacles, etc. The primary responsibility of this position is to review client networks and assess their alignment with the “Lanspeed Way” – core standards and best practices that we have established.
This role is very proactive in that Network Health Reviews are scheduled out in advance. Network Health Reviews are primarily conducted in person, so regional travel is expected on a daily/weekly basis to meet with prospects and existing clients. The Network Administrator will complete monthly Network Health Reviews for their assigned accounts and submit the completed reports to the Technology Consultant for review. During a review, the Network Administrator will have the opportunity to build a technical relationship within the account, resolve some minor technical issues, verify that Centralized Services are working properly and perform scheduled maintenance. The Network Administrator is the voice of our client. The scheduled Network Health Reviews are full days dedicated to one account.
This role is responsible for keeping up-to-date records of client accounts in ConnectWise to set the Service Desk Support team up for success. You will have a direct impact on the client's ability to make technology decisions and to accomplish their goals. This position is responsible for growing and strengthening relationships with existing Lanspeed clients.
The successful Network Administrator will:
THE “LANSPEED WAY” This position works directly with the Technology Consultant to align their assigned clients with our best practices and standards. The Network Administrator identifies areas that are out of alignment with our best practices. This role is essential in uncovering where we can implement the “Lanspeed Way” for our clients.
CLIENT RELATIONSHIPS This person is a key point of contact for their clients. They are responsible for developing and maintaining a positive technical relationship with them. They can receive, resolve and escalate technical issues that come up during regular client meetings. The Network Administrator is a voice for our customer from within the company.
NETWORK HEALTH REVIEWS Responsible for creating monthly Network Health Reviews for assigned accounts. Meetings are typically performed in person, but can be performed remotely and require a full day. This time is used to review technical alignment, perform maintenance, resolve technical issues, update documentation, ensure that Centralized Services are working and document suggestions for improvement. The Network Administrator “playbook” will be used to track progress.
CUSTOMER SERVICE TRAINING This position will have the opportunity to teach clients how to work with Lanspeed support. The Network Administrator will need to redirect support requests through the appropriate channels and help with customer expectations regarding the support process.
DOCUMENTATION The person in this position will go on regularly scheduled client Network Health Reviews and use a “playbook” to track all activities on a daily, weekly, and monthly basis. They will adhere to existing company procedures through activities, service tickets and opportunities in ConnectWise and remain compliant with our defined policies and procedures. Responsible for entering time and expenses in ConnectWise as they occur.
TECHNICAL TRAINING Although not a member of the Service Desk Engineering team, this position is responsible for developing in-depth knowledge of Lanspeed's solutions and learning how they relate to customer's needs. Must understand processes in ConnectWise by completing assigned training modules and blueprints in ConnectWise University. This position will be required to participate in the Lanspeed Technical Training Roadmap and become technically certified in some of Lanspeed's leading vendor certification programs.
TRAVEL Regional travel is expected on a daily/weekly basis to meet with prospects and existing clients. Occasional travel via airplane may be required. The company will provide reimbursement for mileage if a personal car is used for business purposes.
EDUCATION/EXPERIENCE & PROFESSIONAL COMPETENCIES
High school diploma or equivalent required.
Varied technical experience is required. Two to four years experience with network administration or technical support is preferred. Must manage time effectively.
All Lanspeed employees are required to have their own reliable transportation for travel to and from clients.
If you're interested, but not sure your technical knowledge is up to snuff, we encourage you to apply anyway We can help you figure out if Lanspeed is a good fit!
LANSPEED'S CORE VALUES
Our team is committed to our core values, which drives us and is the reason for our growth. These core values are:
If these values align with who you are and what you are looking for in a company, then let us know!
We offer a competitive wage and benefits for this position, including a 401K plan, health insurance options, stipend for internet/phone reimbursement and a paid sabbatical every 3rd year of employment. We look forward to receiving your resume and cover letter.