Global Human Resources Operations Specialist
JOB SUMMARY
This position reports to the [Senior] IT Applications Manager and is responsible for overseeing the daily operations of a technical support team as well as participating as an active member of the team by handling support cases. The IT Technical Lead will also analyze, design, develop, implement and support new and existing applications and services. We are seeking a candidate that is strong technically with a desire to grow their leadership skills.
The Technical Lead position requires someone that operates with a high sense of urgency, has strong communication skills, an understanding of technology, and can manage client relationships. The role is responsible for ensuring resources, knowledge, processes, and tools are in place to deliver application support services. The scope of work includes ticket management, triage, and L1/L2 technical support for end-users, application, and cloud.
PRIMARY DUTIES & RESPONSIBILITIES
Required Skills
KNOWLEDGE, SKILLS, & ABILITIES
Quickly analyze situations, identify solutions, and make clear and informed recommendations
Effectively handle several diverse and potentially complex problems at the same time
Able to understand how end users utilize their applications.
Successfully manage workload to deliver quality deliverables that meet requirements and timelines.
Effective resolution and de-escalation tactics to address issues without the need to escalate to [Sr.] Manager in all cases
Understands when to notify [Sr.] Manager of issues which impact productivity or the ability to meet expectations.
Must have effective organizational and multi-tasking skills.
Ability to translate complex concepts for a variety of business and technical audiences to confirm understanding
Strong conceptual, analytical, problem solving and troubleshooting skills.
Excellent written and verbal communication skills with project team and client resources.
Bilingual (English/Spanish) a plus
Core Technologies
APPLICABLE TO ALL EMPLOYEES OF GLOBE LIFE & ACCIDENT AND ITS SUBSIDIARIES:
Required Experience
EDUCATION & WORK EXPERIENCE REQUIRED
KNOWLEDGE, SKILLS, & ABILITIES
Quickly analyze situations, identify solutions, and make clear and informed recommendations
Effectively handle several diverse and potentially complex problems at the same time
Able to understand how end users utilize their applications.
Successfully manage workload to deliver quality deliverables that meet requirements and timelines.
Effective resolution and de-escalation tactics to address issues without the need to escalate to [Sr.] Manager in all cases
Understands when to notify [Sr.] Manager of issues which impact productivity or the ability to meet expectations.
Must have effective organizational and multi-tasking skills.
Ability to translate complex concepts for a variety of business and technical audiences to confirm understanding
Strong conceptual, analytical, problem solving and troubleshooting skills.
Excellent written and verbal communication skills with project team and client resources.
Bilingual (English/Spanish) a plus
Core Technologies
APPLICABLE TO ALL EMPLOYEES OF GLOBE LIFE & ACCIDENT AND ITS SUBSIDIARIES: