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Global Human Resources Operations Specialist

Globe Life

Global Human Resources Operations Specialist

Los Angeles, CA +2 locations
Full Time
Paid
  • Responsibilities

    JOB SUMMARY

    This position reports to the [Senior] IT Applications Manager and is responsible for overseeing the daily operations of a technical support team as well as participating as an active member of the team by handling support cases. The IT Technical Lead will also analyze, design, develop, implement and support new and existing applications and services. We are seeking a candidate that is strong technically with a desire to grow their leadership skills.

    The Technical Lead position requires someone that operates with a high sense of urgency, has strong communication skills, an understanding of technology, and can manage client relationships. The role is responsible for ensuring resources, knowledge, processes, and tools are in place to deliver application support services. The scope of work includes ticket management, triage, and L1/L2 technical support for end-users, application, and cloud.

    PRIMARY DUTIES & RESPONSIBILITIES

    • Serve as the lead developer for the analysis, troubleshooting and evaluation of technology issues as well as design, development, implementation, and support of applications. 
    • Report and document problematic issue and escalate accordingly.
    • Solve mid to high-level technical issues ranging from general software questions to advanced machine interface or 3rd party integrations.
    • Track and maintain customer service requests and work orders
    • Work with internal and external users, developers, and testing teams as needed to ensure the team is delivering value to the business.
    • Serve as a day-to-day contact for clients, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting a playbook for success.
    • Communicates fluently and effectively both formally and informally.  Able to speak with a business and technical orientation when appropriate
    • Help create new knowledge center articles & tutorials with screenshots to assist the client.
    • Identifying team process gaps and work proactively to close them
    • Identifying improvement opportunities and create actionable recommendations
    • Reviewing and maintaining standard operating procedure for team processes
    • Assist manager with establishing and managing SDLC standards.
    • Help onboard and mentor other team members

    Required Skills

    KNOWLEDGE, SKILLS, & ABILITIES

    Quickly analyze situations, identify solutions, and make clear and informed recommendations

    Effectively handle several diverse and potentially complex problems at the same time

    Able to understand how end users utilize their applications.

    Successfully manage workload to deliver quality deliverables that meet requirements and timelines.

    Effective resolution and de-escalation tactics to address issues without the need to escalate to [Sr.] Manager in all cases

    Understands when to notify [Sr.] Manager of issues which impact productivity or the ability to meet expectations.

    Must have effective organizational and multi-tasking skills. 

    Ability to translate complex concepts for a variety of business and technical audiences to confirm understanding

    Strong conceptual, analytical, problem solving and troubleshooting skills.

    Excellent written and verbal communication skills with project team and client resources.

    Bilingual (English/Spanish) a plus

    Core Technologies

    • .NET (C#, ASP, MVC)
    • Test Driven Development
    • Object Oriented Development
    • Knowledge of Microsoft's .NET framework.

    APPLICABLE TO ALL EMPLOYEES OF GLOBE LIFE & ACCIDENT AND ITS SUBSIDIARIES:

    • Reliable and predictable attendance of your assigned shift
    • Ability to work full time and/or part time based on the position specifications.

    Required Experience

    EDUCATION & WORK EXPERIENCE REQUIRED

    • Bachelor’s or Master’s degree in Computer Science, Engineering or other related field; or equivalent work experience
    • 6+ years of Technical Support or equivalent experience
    • 8+ years recent hands-on software development work experience in Restful API, C#, .NET, Entity Framework, MVC, WCF, Web Services, XML, AWS
    • Experience developing & monitoring project work plans and interacting with senior management.
    • Proven experience in meeting deadlines and managing multiple priorities.
    • Excellent communication skills, both verbal and written, including presentation skills
  • Qualifications

    KNOWLEDGE, SKILLS, & ABILITIES

    Quickly analyze situations, identify solutions, and make clear and informed recommendations

    Effectively handle several diverse and potentially complex problems at the same time

    Able to understand how end users utilize their applications.

    Successfully manage workload to deliver quality deliverables that meet requirements and timelines.

    Effective resolution and de-escalation tactics to address issues without the need to escalate to [Sr.] Manager in all cases

    Understands when to notify [Sr.] Manager of issues which impact productivity or the ability to meet expectations.

    Must have effective organizational and multi-tasking skills. 

    Ability to translate complex concepts for a variety of business and technical audiences to confirm understanding

    Strong conceptual, analytical, problem solving and troubleshooting skills.

    Excellent written and verbal communication skills with project team and client resources.

    Bilingual (English/Spanish) a plus

    Core Technologies

    • .NET (C#, ASP, MVC)
    • Test Driven Development
    • Object Oriented Development
    • Knowledge of Microsoft's .NET framework.

    APPLICABLE TO ALL EMPLOYEES OF GLOBE LIFE & ACCIDENT AND ITS SUBSIDIARIES:

    • Reliable and predictable attendance of your assigned shift
    • Ability to work full time and/or part time based on the position specifications.
  • Industry
    Human Resources
  • Locations
    Los Angeles, CA • San Diego, CA • Menlo Park, CA