OPPORTUNITY SNAPSHOT

Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.  

Now is the time to join Digital Realty and be part of the world’s trusted foundation powering digital ambitions to our customers, prospects and partners.  Digital Realty’s heritage is understanding a customer’s local to global data center needs to address mixed workloads and densities. Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands. As data creation and consumption are increasing, so are the tools, clouds, networks and resources needed to support it. This data gravity effect can lead to global workflow management that isn’t consistent across deployments, only compounding the complexities.  As one of the world’s largest data center companies, Digital Realty is seeking motivative and imaginative professions to grow our Enterprise business with collocation and scale offerings combined best in class connectivity, cloud and data centric solutions.

POSITION: PROVISIONER II

OPPORTUNITY SNAPSHOT

The Provisioner II will support all customer orders as they relate to interconnection services. Internally, they may work with the Implementation teams, the Global Command Center, Billing, and the Customer Service team to create a positive customer experience. They will learn and understand The Digital Realty Trust business model and daily operations. Primary responsibilities include managing customer communication for interconnection services and finalizing all activities related to product selection.

THE REQUIREMENTS

• Associate Degree or three years telecom experience
• Understanding of telecom structured cabling standards
• High proficiency in managing and resolving Customer inquiries.
• Must work well in a team environment.
• General Knowledge of Circuit Provisioning
• Knowledge of/IXC/CLEC/inter-company operations and procedures

DESIRED REQUIREMENTS:

• Must be proficient in MS applications.
• Effective organizational skills and attention to detail
• Strong analytical skills
• Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents

THE ROLE

• Review customer cross connect and disconnect requests for all interconnection services.
• Troubleshoot all CFA (Circuit Facility Assignments) with the customer, carriers, and onsite Digital Realty staff.
• Verify LOA (Letter of Authorization) information and ensure accurate billing is applied as per customer contract.
• Apply accurate products to each customer interconnection order and ensure its accuracy within inventory and billing systems.
• Act as primary point for various data entry projects

Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

DIGITAL REALTY: WHERE THE CLOUD LIVES AND BUSINESS THRIVES

We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.

OUR MISSION

To provide our customers with the trusted foundation for the digital world

OUR VISION

To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.

OUR VALUES

Guide our decisions and actions every day—above all else, we value customers, excellence, talent, teamwork and success.

ABOUT DIGITAL REALTY

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Digital Realty Trust is committed to employing a diverse workforce. We value and actively seek to recruit, develop and retain people with backgrounds, experiences and perspectives that reflect the full diversity of our society.

Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.

Digital Realty offers a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions.

Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled

Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.

Required Skills Required Experience

• Proficiency in Adobe Creative Suite applications; InDesign, Photoshop and Illustrator.
• Proficiency in MS Office such as Outlook, PowerPoint and Word.
• Knowledge of XD, Spark, Premier Pro, and After Effects.
• Knowledge of Revit, Sketchup, Rhino on Windows for CAD documentation.
• Knowledge about design elements, such as color and composition.
• Must possess design talent, creative energy and organizational skills.
• Ability to anticipate, identify and troubleshoot problems and recognize alternative actions.
• Ability to provide excellent, consistent service to internal and external clients in a supportive and professional manner.
• Ability to effectively meet deadlines.
• Ability to work independently and as part of a team environment and must possess good interpersonal skills.