Job Description

 • 2-4 years in a help desk or technical support assistance role in a commercial or health care setting with a large user base. Relevant experience and training preferred.

• Proficient in administrating technical software, hardware and network problem resolution

• Fully capable of making independent decisions by performing problem diagnosis in a Help Desk environment

• Security+ certification

• Secret Security Clearance

• Familiar with web application systems

• Strong background with Macintosh OS X Operating Systems

• Experience with Windows 10 Operating Systems and MS Office Desired Skills

• Outstanding customer service and interaction skills, as well as excellent, consistent verbal and written communications skills.

• A desire to grow and further develop skill set.

• Ability to present complicated technical issues with clear easy-to-follow solutions and a path to resolution.

• Ability to manage and prioritize support requests from different employee groups and via different delivery methods.

• A willingness to document problem resolution sufficiently to allow a co-worker to understand the problem and resolution to the problem.

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