Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Computer Aided Dispatch Technical Specialist

Latitude, Inc.

Computer Aided Dispatch Technical Specialist

Baltimore, MD
Full Time
Paid
  • Responsibilities

    Job Description

    Growing government contractor looking to hire a Computer Aided Dispatch (CAD) Technical Specialist.

    Troubleshoots CAD including but not limited to: ProQa, ALI – E911, 911 Mapping, AVL, MobileCom, Mobility, CADI/PTT/Status Head Interfaces, Paging, RMS, Fire Station Alerting, as well as user issues • Attends meetings with police, public works and fire agencies as needed, acting as a resource for information on CAD computer/network/software operations. • Ensures that computer record archiving follows state records retention laws for the backup and restoration of data. • Provide 24-hour on-call support for CAD emergency repairs and problem escalation. • Administer version management program • Conduct periodic tests and audits of system hardware and software configurations. • Oversee testing of all hardware/software changes to ensure proper operation. Research and document user requirements for system upgrades, modifications, and bug fixes. • Perform software backups as required • Coordinate work with all vendors • Perform 1st Line Triage and or repair if applicable • Provide system configuration, network management, virus mitigation, system administration, software support and troubleshooting of above-mentioned systems • Develop and maintain the overall CAD computer infrastructure • Supports the Emergency Operations Center (EOC) and Office of Emergency Management (OEM) during activations Required Skills, Knowledge and Abilities • Preferred knowledge of public safety Computer Aided Dispatch systems, and a high level understanding of the services provided by a communications center to police, fire and emergency medical services (EMS); general understanding of computer application software packages. • Strong knowledge of the Microsoft product line including MS Office and SQL. • Strong knowledge of computer network operations and the equipment necessary for proper operation. •

    Powered by JazzHR

    G9Xjhv4qrE