Job Description
Growing government contractor looking to hire a Computer Aided Dispatch (CAD) Technical Specialist.
Troubleshoots CAD including but not limited to: ProQa, ALI – E911, 911 Mapping, AVL, MobileCom, Mobility, CADI/PTT/Status Head Interfaces, Paging, RMS, Fire Station Alerting, as well as user issues • Attends meetings with police, public works and fire agencies as needed, acting as a resource for information on CAD computer/network/software operations. • Ensures that computer record archiving follows state records retention laws for the backup and restoration of data. • Provide 24-hour on-call support for CAD emergency repairs and problem escalation. • Administer version management program • Conduct periodic tests and audits of system hardware and software configurations. • Oversee testing of all hardware/software changes to ensure proper operation. Research and document user requirements for system upgrades, modifications, and bug fixes. • Perform software backups as required • Coordinate work with all vendors • Perform 1st Line Triage and or repair if applicable • Provide system configuration, network management, virus mitigation, system administration, software support and troubleshooting of above-mentioned systems • Develop and maintain the overall CAD computer infrastructure • Supports the Emergency Operations Center (EOC) and Office of Emergency Management (OEM) during activations Required Skills, Knowledge and Abilities • Preferred knowledge of public safety Computer Aided Dispatch systems, and a high level understanding of the services provided by a communications center to police, fire and emergency medical services (EMS); general understanding of computer application software packages. • Strong knowledge of the Microsoft product line including MS Office and SQL. • Strong knowledge of computer network operations and the equipment necessary for proper operation. •
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