Job Description
• 2-4 years in a help desk or technical support assistance role in a commercial or health care setting with a large user base. Relevant experience and training preferred.
• Proficient in administrating technical software, hardware and network problem resolution
• Fully capable of making independent decisions by performing problem diagnosis in a Help Desk environment
• Security+ certification
• Secret Security Clearance
• Familiar with web application systems
• Strong background with Macintosh OS X Operating Systems
• Experience with Windows 10 Operating Systems and MS Office Desired Skills
• Outstanding customer service and interaction skills, as well as excellent, consistent verbal and written communications skills.
• A desire to grow and further develop skill set.
• Ability to present complicated technical issues with clear easy-to-follow solutions and a path to resolution.
• Ability to manage and prioritize support requests from different employee groups and via different delivery methods.
• A willingness to document problem resolution sufficiently to allow a co-worker to understand the problem and resolution to the problem.
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