Job Description

JOB TYPE: FULL-TIME

SALARY: $85,000.00 TO $90,000.00 /YEAR

As a member of our Client Success department, the Instructional Designer/Trainer will own the client training process from end to end, with a focus on outcomes-based education. He or she will identify learning needs to create self-service/self-paced e-learning curriculum, train-the-trainer curriculum, webinars, etc. The Instructional Designer/Trainer will have a background in education, particularly in adult learning, distance learning, or instructional technology, and will have experience developing eLearning models using Adobe Captivate.

BACHELOR'S DEGREE AND AN ACTIVE SECRET CLEARANCE REQUIRED

JOB RESPONSIBILITIES:

• Design, develop, execute, enhance and maintain effective learning programs/trainings/curriculum that accelerate client adoption of our products, increase bench strength, and drive business results.
• Develop an extensive working knowledge of our products, identify training objectives, and prepare presentations, examples, evaluations, solutions, surveys, labs and demos that aid our clients in learning our products
• Utilize Adobe Captivate to create training curriculum and instructional materials
• Create complex animations and interactive elements for e-learning courseware
• Upload new/modify existing courses within SkillJar LMS; manage LMS content and configure new learning programs for clients and internal staff
• Collaborate with SMEs and technical writers to continuously improve training programs and to provide an exceptional learning experience
• Work closely with other members of the Client Services team to provide insights on existing and future training tools from both observation and client feedback
• Incorporate best practices when designing surveys and measuring the effectiveness of training programs on client adoption and client success initiatives.
• Incorporate a multitude of training modes (presentations, product demos, scenario-based exercises, etc.) when developing training programs
• Design and deliver webinar trainings as needed (both 1:Many and 1:1)
• Provide continuous assessment of training needs prioritization of needs, and execution of training; evaluate training outcomes and recommend program changes

QUALIFICATIONS:

• Prior experience developing, curating, implementing and executing self-paced, web-based, e-learning programs for a technical or web-based product
• BACHELOR'S DEGREE AND AN ACTIVE SECRET CLEARANCE REQUIRED
• Proficiency with Adobe Captivate or other related content management system
• Experienced user of at least one leading LMS
• Minimum 2 years in client facing consultant or training role

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