Job Description

SALARY: 55,000 / YEAR

ACTIVE TS/SCI CLEARANCE REQUIRED. 

JOB DESCRIPTION

As a Help Desk Technician you will use your strong technical skills to provide fast and useful technical assistance on computer systems. You will answer questions on basic technical issues and help to solve them.

RESPONSIBILITIES:

• Serve as the first point of contact for employees seeking technical assistance.
• Provide local and remote employees support for PC hardware and software, including setup and deployment.
• Assist the System Administrator with maintenance and support of local network systems and telecommunications infrastructure.
• Keep accurate documentation for IT department assets.
• Record events and resolutions in a ticketing system.
• Pass along any feedback or suggestions by customers to the appropriate internal team.

QUALIFICATIONS

• ACTIVE TS/SCI CLEARANCE REQUIRED. 
• Security+ Certified
• 1+ year of help desk experience in a windows environment 
• Good communication and interpersonal skills with the ability to work directly with business users.

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