Benefits:

Medical, Dental, & Vision Plan Options

401(k) matching

Paid time off

Training & development

Wellness resources

Position Summary The Launch Coach will coach business processes to improve profitability, increase market share, and enhance brand experience, consult with franchisees on business owner decisions, and collaborate with all franchisor team members to increase brand equity. The role will be responsible for developing and executing the business plan for the specific region, holding franchisees accountable for achieving the plan's goals, and providing consulting and recommendations to franchise owners on launch performance and business plans.

Essential Duties/Responsibilities

Coach the franchisees and their teams

Lead and mentor the franchises

Inspire and obtain results through coaching of the franchisees

Increase value, equity, and profitability for the region

Consult and hold franchisees accountable for their goals

Build relationships with franchisees

Conflict resolution with franchisees

Facilitate conferences and trainings for franchisees

Contribute to network-wide initiatives

Other duties as assigned

External: Franchisee

Visit franchises to evaluate operations, efficiency, and brand standards to ensure and maintain brand equity

Offer consultation and recommendations to franchise owners and GMs on overcoming operations challenges during launch

Engage Owners in Goal Setting and Review (GS&R) to determine their specific business goals, ensuring that set goals are measurable, achievable, realistic, and time-oriented

Provide resources and information on how to scale the Paul Davis business at double-digit growth; answer questions and consult new Franchisees and Associates on operational issues

Minimize job costs by regularly reviewing profit and loss financial statements with the franchise owner

Coach Franchisees along the Paul Davis Launch Path, 3 Year business plan, and ROTOR

Work with Franchisee to develop and implement strategies that help accomplish their specific business goals

Regularly review Business, Marketing, Sales, and Financial plans with Franchisee

Evaluate a 3-year plan and monitor Franchisees' sales to ensure that they are working towards meeting their quarterly objectives and 3-year targets

Analyze Franchisee performance and provide coaching feedback, guidance, and encouragement to positively impact results

Provide direct one-on-one (or group) coaching and technical assistance to Owners in the Launch Program

Record business successes and activities, and maintain communication with assigned franchise owners on a minimum monthly basis

Internal: Franchisor

Develop Year 3 business strategies for revenue growth

Quickly address performance issues that affect the franchise in order of priority

Assist with the development of new Franchise Launch procedures and processes

Assist with department and team coordination on multiple components of launching a Paul Davis franchise

Assist with Owners School, Launch, and new Franchisee training

Regularly collaborate and communicate with the Operations team and attend district or statewide meetings in your invested districts, when applicable

Competency – Knowledge, Skills, and Abilities:

Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint)

Knowledge of estimating platforms

Knowledge of running a business proficiently

Excellent communication skills

Leadership and entrepreneurial skills

Ability to be assertive, empathetic, inspiring, and engaging with others

Ability to learn and operate our primary operating systems and estimating platforms

Ability to create goals and business plans for franchisees

Ability to answer and communicate with independent franchises via phone and email

Ability to work with office equipment (fax, computer)

Ability to work independently

Ability to pass and maintain a satisfactory background check

Ability to operate a vehicle safely

Stress management and composure

Problem-solving and conflict resolution

Maintain a level of confidentiality

Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics

Self-motivated and self-driven; comfortable working independently

Strong analytical and problem-solving skills

Capable of working in a team environment

Relatable to small business owners and their specific needs

Robust interest in microenterprise and growth development

Equipped to learn quickly and apply knowledge

Required Education and Experience

Bachelor’s Degree in business, related field, or relevant experience.

Experience leading teams, offices, and/or groups

Applied knowledge of MS Office tools, reports, and job management systems.

8 plus years of experience running a business or understanding the proficiency relating to running a business

Experience with achieving results and exceeding goals

Preferred Education and Experience

Experience in the restoration industry regarding water mitigation, mold remediation, lead and asbestos abatement, contents cleaning, contents packing, structure cleaning, and reconstruction.

Physical Requirement

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Must be able to stay in a stationary position up to 75% of the time

The person in this position needs to occasionally move about inside offices to review franchisees business setup/model

Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.

Must be able to observe and perceive information on a computer and documents

Must be able to communicate and converse with franchisees over the phone and face to face

Ability to safely operate a company vehicle \

Work Environment

The employee will be working remotely from the confines of their own home, subject to heat and air conditioning. The employee will be required to travel to local offices within their region and be exposed to outdoor temperatures during travel.

Travel

This position may require up to 30-60% travel. This position requires travel to franchise locations, training sessions, and team meetings.

Reasonable Accommodation for Disability

Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job and does not cause an undue hardship for the employer.

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Flexible work from home options available.