An exciting opportunity for anyone who enjoys watching people have a great time. As a Court Monitor you will oversee the safe operation of the jump courts while providing friendly, responsive service to create an exceptional entertainment experience for our customers. A Court Monitor's attitude directly affects how Launch Trampoline Park as a whole is perceived. Your main functions are to ensure that all company policies are being followed and that all jump areas are properly maintained to ensure a safe and enjoyable experience for our customers.
§ Greet and assist customers entering the courts.
§ Explain jump areas and rules for each station.
§ Ensure that all jumpers have a valid wristband, proper footwear and no loose jewelry.
§ Coordinate clearing the courts of jumpers whose wrist bands have expired.
§ Coordinate clearing the courts or surrounding area when there is an injury.
§ Ensure that all pads, nets, springs and other safety items are installed and functioning properly.
§ Ensure that all jumpers are following rules.
§ Monitor the Jump Tracking system.
§ Alert jumpers of their expired time.
§ Cut off expired wristbands.
§ Assist jumpers or watchers with any questions.
§ Keep jump areas clean.
§ Fluff the foam pit as needed.
§ Monitor, clean and organize locker room and café seating areas as needed.
§ Request supervisor assistance using paging radios.
§ Report problems with equipment to supervisor on duty.
§ Maintain a fully stocked backpack of first aid supplies & charged walkie talkie.
§ Attend to any and all injured visitors within your designated area & page for supervisor.
§ Report any and all injuries to court supervisor and/or management who is responsible for backing up the footage on the video cameras and uploading to the Incident Report Form with completed waiver.
§ Other duties as assigned by supervisor, management or needed by the business.
§ Complete opening and closing duties.
§ Performs his or her job in a friendly, courteous manner at all times.
§ Promptly informs the supervisor on duty of any and all customer complaints or comments or discipline issues with jumpers.
§ Performs other related duties as assigned by supervisor & management.
§ Willingness to be a Team Player and Hard Worker.
§ Must be able to communicate clearly with supervisors & managers but especially with customers.
§ Be able to reach, bend, stoop and frequently lift up to 25 pounds.
§ Be able to work in a standing position for long periods of time (up to 10 hours).