If you have an internal passion to provide great customer service and a dynamic personality, Launch Trampoline wants to hear from you. As an Event Coordinator, you will provide friendly, responsive service to create an exceptional entertainment experience for our customers. An Event Coordinator's attitude greatly affects how Launch Trampoline Park as a whole is perceived.  As Event Coordinator you will oversee the function of all birthday parties & group events.  You have seven main functions, servicing birthday parties and group events, verifying waivers, checking groups & parties in and out, preparing jumpers, upselling café items and party add-ons, and adhering to a strict timing schedule. 

Other Event Coordinator Duties:

•  Serve as communicator between floor staff and management
•   Complete Incident Reports for Birthday Party Area when needed / necessary
•   Assist in training new party hosts
•   Receive prepared break schedule from Assistant Manager
•   Break party hosts when needed
•   Receive & Review party schedule, host schedule and all customer comment cards
•  Communicate any staffing shortages to management immediately & assist in filling if possible
•  Support all birthday party hosts; offering party advice, set up & clean
• up assistance, running food & beverages to and from café & any other functions needed Report any product shortages to management
• Report / Log any customer complaints & feedback in appropriate place
• Ensure that all parties & group events have paid in full & completed their Customer Comment card before leaving the facility
• Coordinate with court monitors to set up private dodgeball games.
• Resolve customer complaints
• Call for management assistance when needed/ necessary