****COMPANY OVERVIEW

Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.

Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”

We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!

JOB SUMMARY

The Laundry Attendant is responsible for ensuring a consistent supply of clean, well-presented linens and robes to support daily spa operations. Primary responsibilities include all laundry-related tasks including the transportation of linens to and from the main hotel laundry, steaming and preparing robes, organizing clean inventory, and maintaining strict sanitation and presentation standards. Secondary responsibilities include providing guests with professional and comprehensive assistance throughout their spa visit, helping to exceed guest expectations, while maintaining a clean and welcoming environment in the spa, locker rooms, and reception area. Effectively communicates with guests to understand their needs and address any concerns while consistently upholding high customer service standards.

ESSENTIAL FUNCTIONS

• Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.

• Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.

• Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.

• Greet guests warmly, providing tours of the facility and informing guests of available amenities, using professional verbiage and etiquette.

• Daily set up of food and beverage stations, replenishing and maintaining Spa pantry and snack display, as needed.

• Manage inventory and stocking of all spa lockers, including linens, robes, and locker room amenities.

• Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.

• Responsible for all aspects of laundering linens and robes throughout the day, with occasional cleaning of the spa facility, as needed:

  • Collect, sort, and transport soiled/laundered linens and robes to/from the spa to the main hotel laundry facility.
  • Steam and prepare robes to spa presentation standards.
  • Fold, organize, and properly store clean linens, towels, and robes.
  • Stock treatment rooms, locker rooms, and back-of-house areas with clean laundry, as needed.
  • Monitor linen levels and communicate needs to spa leadership.
  • Maintain cleanliness and organization of laundry and linen storage areas.
  • Support spa operations by ensuring a consistent supply of clean, guest-ready linens.

• Additional duties, as needed:

  • Thoroughly clean sinks, toilets, urinals, mirrors, glass, countertops, walls, vents, windowsills, equipment and floors throughout the spa/fitness center.
  • Pick-up and return loose equipment to designated area throughout the day.
  • Mop, scrub, wax, shampoo and spot clean carpeting and floors.
  • Empty trashcans and dispose bulk garbage in designated bins throughout the day.
  • Clean and maintain all fixtures, woodwork, walls, and windows, as well as additional parking lot cleanup, as needed.
  • Vacuum throughout the day, moving furniture and equipment, as needed.
  • Dispose of all soiled laundry in designated bins throughout the day.
  • Ensure all fixtures and equipment are in working order, reporting any deficiencies.

• Communicate guest complaints or any maintenance issues to Spa Management.

• Provide customer service to guests, including information about hotel services, activities, and directing guests to other areas of the hotel.

• Perform other duties, as assigned.

• Attend mandatory vendor and company training sessions, as scheduled by Spa Management.

REQUIRED EDUCATION AND PREFERRED EXPERIENCE

• Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
• A minimum of 1 year of customer service-related experience, preferred.
• Must be polished, professional, and have a strong command of both written and verbal English.
• Must be organized, proactive, and possess a strong attention to detail.
• Basic computer software skills, including Microsoft Office.
• Previous experience with Booker, Book4Time, Spa Soft preferred.

BENEFITS/PERKS

• Medical, Dental and Vision (FTE only)
• 401K Matching
• PTO – Paid/Holiday Time Off
• VTO – Voluntary Time Off
• Discounts on Retail Products and Spa Services

COMPENSATION: $15.00 per hour + Gratuity Pool + Retail Commission

The hourly pay range for this role is $15.00 - $19.29. This rate is only applicable for jobs to be performed at SpaWell at El Conquistador Tucson. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.