Job Description
** JOB OVERVIEW:**
Under the general guidance of the Director of Housekeeping, the Laundry Manager is responsible for overseeing the daily operations of the Laundry Department. The Laundry Manager ensures that all hotel linens, guest garments, uniforms, and other textiles are cleaned, finished, and delivered according to brand standards and hygiene protocols. The Laundry Manager will lead and train a team dedicated to quality, efficiency, and safety, while maintaining equipment and managing inventory to support smooth departmental performance and outstanding guest service.
YOUR KEY RESPONSIBILITIES:
- Oversee daily operations of the laundry department, ensuring timely and high-quality cleaning of all linens, uniforms, and guest laundry
- Supervise, train, and schedule laundry staff to maintain productivity, consistency, and service standards
- Monitor and maintain proper use and functioning of laundry equipment; coordinate with engineering for repairs and preventive maintenance
- Ensure compliance with health, safety, and hygiene regulations and company policies
- Maintain inventory of laundry supplies, chemicals, and linens; place orders as needed to prevent shortages or overstock
- Implement and uphold procedures for stain removal, fabric care, and special garment handling
- Coordinate with housekeeping and other departments to meet linen and uniform needs in a timely manner
- Inspect laundry output for cleanliness, quality, and appearance; take corrective action when needed
- Develop and maintain standard operating procedures (SOPs) for laundry processes
- Monitor utility usage and chemical consumption to optimize efficiency and cost control
- Handle guest laundry requests promptly, ensuring careful handling and timely delivery
- Maintain proper records of linen usage, damages, staff performance, and equipment maintenance
- Conduct regular staff meetings and performance evaluations to ensure team alignment and growth
- Enforce safety procedures to minimize workplace accidents and chemical handling risks
- Support sustainability initiatives through responsible resource usage and waste reduction
- We recognize we are in the hospitality industry and that may require us to provide lateral service.
- We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.