Job Description

Job Functions

· Separate, sort, process, wash, dry, fold, and distribute all hotel linen and uniforms according to established standards.

· Operate laundry equipment safely and efficiently.

· Process guest laundry, dry cleaning, and pressing requests.

· Maintain laundry production records and poundage reports.

· Inspect linen and uniforms for cleanliness, quality, stains, and damage.

· Maintain cleanliness and organization of the laundry facility.

Report equipment malfunctions, safety hazards, and operational concerns.

· Conduct daily, weekly, monthly, and annual linen inventories.

· Maintain linen par levels to support hotel operations.

· Monitor linen usage, discard rates, losses, and replacement needs.

· Investigate linen inventory variances and communicate findings to management.

· Verify incoming and outgoing linen counts with laundry vendors.

· Reconcile vendor deliveries and invoices against inventory records.

· Maintain accurate inventory records and produce linen loss and usage reports.

· Ensure proper linen rotation and storage practices.

· Issue, collect, exchange, and track colleague uniforms.

· Maintain accurate records of uniform assignments, returns, replacements, and inventory levels.

· Coordinate uniform fittings for new hires and existing colleagues.

· Conduct periodic uniform audits and inventory reconciliations.

· Monitor and report lost, damaged, or unreturned uniforms.

· Ensure uniforms meet company appearance and presentation standards.

· Organize and maintain uniform storage areas.

· Perform alterations, fittings, hemming, repairs, and adjustments for colleague uniforms.

· Repair and replace buttons, zippers, snaps, patches, and other garment components.

· Measure colleagues and ensure proper garment fit.

· Repair hotel textiles including bed skirts, curtains, drapes, decorative pillows, tablecloths, napkins, and specialty fabric items.

· Maintain sewing equipment and inventory of tailoring supplies.

· Complete alteration and repair requests in a timely manner.

· Maintain accurate records within inventory tracking systems.

· Prepare reports related to:

Linen inventory

Linen loss and discard trends

Uniform inventory

Uniform replacement costs

Alterations completed

Vendor discrepancies

· Assist management with budgeting and forecasting for linen and uniform purchases.

· Monitor department expenditures related to linen and uniform replacement.

· Assist with vendor audits and annual physical inventories.

· Follow all OSHA, health, sanitation, and safety standards.

· Use chemicals, equipment, and machinery according to manufacturer and company guidelines.

· Maintain a safe, clean, and organized work environment.

· Maintain regular and predictable attendance.

· Perform other duties as assigned.

Qualifications

** Qualifications and Skills:**

• High School graduate or equivalent is preferred.
• Ability to:
  • Perform job functions with attention to detail, speed and accuracy.
  • Prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgement.
  • Follows directions thoroughly.
  • Understands guests service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
• Ability to understand and comply with all company and departmental rules and regulations, policies and procedures.
• Skill in establishing and maintaining effective working relationships with coworkers and guests.
• Able to communicate both written and verbally.
• Ability to read reports
• Successfully complete the training /certification process for this position.
• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through.
• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods. This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers.

LANGUAGE SKILLS

• Excellent communication skills, must be able to communicate with others effectively
• Fluency in English both verbal and non-verbal.

MATHEMATICAL SKILLS

• Ability to count.

_ REASONING ABILITY_

• Ability to work through situations methodically and logically.
• Ability to respond calmly in busy situations.

** PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant standing, bending and walking throughout the shift
• Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours in length. Length of time of these tasks may vary from day to day and task to task.
• Must be able to lift a maximum of 50 lbs throughout the day.
• Frequent kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps
• Frequent carrying of up to 30 lbs
• Must be able to exert well-paced ability to multi-task in a calm manner on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill daily tasks.

** WORK ENVIRONMENT** The work environment characteristics described here is representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Laundry/Uniform Room
• Heart of House areas

Visa Requirements: Must provide proof of current eligibility to work in the United States.

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

Additional Information

What is in it for you:

• Rate of pay: $29.00 per hour
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.