Job Description

EDTECH CUSTOMER SUCCESS SPECIALIST

Do you want to work in a fun and fast-paced environment and help to offer the most cutting-edge learning experiences to kids? Are you a dynamic communicator and empathetic problem-solver who enjoys delivering exceptional customer service to every client? If so, apply today!

WHY JOIN LAVNER EDUCATION?

Lavner Education, one of the world's leading EdTech companies for kids, powers the Lavner Camps, Tech Revolution, Lavner IQ, and Lavner Fitness brands, offering year-round camps, classes, tournaments, and online tutoring to kids worldwide. Whether at locations like Harvard, Penn, NYU, Berkeley, and UCLA, or through our online programming, our omnichannel approach to education is redefining the industry like never before. By embracing the concept that kids should love what they do and have the opportunity for high-quality live, interactive learning, we create cutting-edge learning experiences that feature top-notch curricula and superstar instructors, all backed by a dedicated and mission-driven leadership team.

JOB RESPONSIBILITIES:

• Deliver an exceptional level of service to our clients via phone, email, and chat while effectively managing a high volume of inbound communications
• Provide clients with personalized recommendations and detailed information regarding locations, availability, course offerings, and the overall registration process
• Document, review, and make requested changes to customer accounts using support desk ticketing system and camp management software
• Develop valuable relationships with clients by identifying their needs and assisting in troubleshooting and/or resolving issues with empathy, professionalism, and patience
• Utilize your institutional and experiential knowledge to problem-solve and make educated, informed decisions when challenges arise
• Communicate client feedback to the leadership team and collaborate on ways to improve our products and services

QUALIFICATIONS:

• A positive and outgoing personality
• 2 years professional work experience in Education, Counseling, or related field
• Excellent written and verbal communication skills
• Clearance of all required background checks
• Fully vaccinated
• Preferred Qualifications:
  • Degree in STEM Education, Management, Business, or related field
  • Previous experience in EdTech and/or summer camp programming
  • Tech-savvy

ARE YOU READY TO JOIN OUR TEAM?

We understand your time is valuable and that is why we have a quick and easy initial application process. If you feel that this position would be a great fit for you, please fill out our quick mobile-friendly application so we can review your information. We look forward to meeting you!

JOB POSTED BY APPLICANTPRO

Company Description

Lavner Education, one of the world's leading Edtech companies for kids, powers the Lavner Camps, Tech Revolution, Lavner IQ, and Lavner Fitness brands, offering year-round camps, classes, tournaments, and online tutoring to kids worldwide. Whether at locations like Harvard, Penn, NYU, Berkeley, and UCLA, or through our online programs, our approach to education is redefining the industry like never before. By embracing the concept that kids should love what they do and have the opportunity for high-quality live, interactive learning, we create cutting-edge learning experiences that feature top-notch curricula and superstar instructors, all backed by a dedicated and mission-driven leadership team. At Lavner Education, we are proud of our hard-working, dedicated team. Our staff are passionate about education, providing memorable and enriching experiences, and giving each and every child personal attention. Our seasonal and part-time employment positions are highly sought after. Lavner Education is very selective - we hire less than 5% of applicants, and take pride in having a talented, attentive, and caring team of instructors and directors, who are inclusive, engaging, enthusiastic, and focused on fostering a safe and high-quality learning environment. Our year-round leadership team is comprised of visionaries, specialists, and educators with backgrounds from Penn, Wharton, Columbia, Cornell, Brandeis, Temple, Villanova, UCLA - Graduate School of Educational Leadership, Harvard - Graduate School of Education, and more. They work hard all year - truly passionate and fully committed to offering the best experiences for children, families, and staff. Success Starts Here.