Technical Support Engineer II (New Orleans)

Lavoda Systems

Technical Support Engineer II (New Orleans)

New Orleans, LA
Paid
  • Responsibilities

    TECHNICAL SUPPORT ENGINEER II

    JOB TYPE: Direct Hire, FTE JOB LOCATION: NEW ORLEANS, LA JOB RESPONSIBILITIES

    +--------------------------------------------------------------------------+ | Maintains, analyzes, troubleshoots, and repairs computer systems, | | hardware and computer peripherals. Documents, maintains, upgrades or | | replaces hardware and software systems. Supports and maintains user | | account information including rights, security and systems groups. | | Performs a variety of tasks including group or Individual training of | | users. | | | | - Knowledgeable regarding Windows Server 2008, 2012 & 2016 technologies, | | Firewalls, Routers, Switches and Telecom principles | | | | - Ability to work independently with complete ownership of technical | | issues | | | | - Act as escalation point as well as directly answering customer calls | | when needed regarding technical issues related to their hardware, | | software, network, VoIP phones, etc. | | | | - Identify, evaluate and resolve complex IT related issues for business | | customers | | | | - Seek to resolve as many customer issues during initial contact as | | possible | | | | - Escalate and coordinate repair and resolution of issues with other | | team members as necessary to resolve customer issues | | | | - Oversee follow up communication with customers to ensure their | | satisfaction and full resolution of their open issues | | | | - Log and track all activity in the appropriate systems to insure full | | documentation of the issues and resolutions related to individual | | accounts | | | | - Provide support and guidance to Level I and Field Service technicians | | as needed | | | | - Provide onsite customer support when necessary to resolve issues or | | assist in onboarding new customer accounts | | | | Strong consideration will be given to candidates with the following: | | | | - Telecom / VoIP Configuration & Management | | - MCSE | | - Networking + | | | | ORGANIZATIONAL RESPONSIBILITIES | | | | · - Adheres to all organizational policies and procedures. | | Executes all tasks and behaves in a manner consistent with a culture of | | compliance, safety and a high reliability organization; behavior | | supports the organization's core commitments of Integrity, Service, | | Respect, Teamwork, Excellence, and Innovation | | | | QUALIFICATIONS | | | | - Must possess strong troubleshooting skills for both hardware | | and software. | | - Must be able to repair hardware systems and replace items such as | | hard drives, power supplies, motherboards, RAM. | | - Basic hands on experience working with routing, IP addressing, DHCP, | | DNS, wireless terms (SSID, AP, 802.1x, etc) as well as basic | | telecom concepts. | | - Must possess strong customer service skills | | - Bachelor’s degree or 3 years hands on troubleshooting experience in | | lieu of degree. | | - Three to five years hands on technology experience Desktop Support. | +--------------------------------------------------------------------------+