The Law Office of Polly Tatum is seeking a high-level Legal Administrator / Director of Operations to work directly with firm leadership and drive operational excellence across the practice. This is not a traditional admin role. This position is the operational backbone of the firm — responsible for ensuring systems, people, and performance are aligned to support growth, profitability, and exceptional client service. About the Firm The Law Office of Polly Tatum is a growing, client-focused law firm committed to delivering high-quality legal services while maintaining a streamlined, efficient, and supportive work environment. Base $95,000-$120,000 Benefits & Perks: Medical & Dental Insurance, Performance-based bonuses, Generous PTO & Paid Holidays, Complimentary Estate Planning Services, All-expenses-paid trip after 5 years of service, ongoing recognition, team events, and celebrations Responsibilities: Operational Leadership • Partner with firm leadership to execute operational strategy and improve firm performance • Develop, document, and optimize workflows across all departments • Ensure smooth day-to-day operations across in-office and remote team members Performance Metrics & Reporting • Track KPIs, including case timelines, conversion rates, revenue per case, and collections • Provide leadership with real-time operational insights Team Leadership & Accountability • Manage and develop administrative and support staff • Establish KPIs and performance expectations • Oversee hiring, onboarding, and training Client Experience & Intake Oversight • Oversee intake systems and client communication • Resolve escalated client issues Financial & Business Operations • Oversee billing, invoicing, and collections • Monitor financial performance indicators Compliance & Systems Management • Ensure compliance with legal and ethical requirements • Maintain secure systems and workflows Operational Leadership • Partner with the Firm Owner to implement operational strategy and business systems • Develop and maintain workflows that support firm growth and efficiency • Oversee daily administrative operations across all firm locations, including remote staff Performance Metrics & Reporting • Monitor and report key performance indicators, including: • Profit per case • Revenue per employee • Client acquisition cost • Matter lifecycle timelines • Provide leadership with accurate, real-time operational data to support decision-making • Promote a positive workplace culture rooted in accountability and teamwork Firm Operations & Office Management • Oversee day-to-day operations across all firm offices • Directly supervise and mentor office managers and administrative department leads, and ensure consistency in procedures and staffing • Establish and enforce firm-wide operational policies and workflows • Serve as an escalation point for operational, staffing, and facilities issues Financial & Administrative Oversight • Manage operational budgeting and expense controls • Coordinate with outside accountants and financial vendors • Oversee billing support and collections coordination • Prepare operational and financial reports for firm leadership Human Resources Administration • Oversee HR operations, including hiring coordination, onboarding, and employee relations • Ensure compliance with employment laws across multiple states • Support office managers and supervisors with performance and workplace issues • Coordinate benefits administration and HR vendor relationships Technology & Systems Coordination • Oversee IT operations, vendors, and managed service provider relationships • Ensure system reliability, cybersecurity controls, and access management • Coordinate onboarding and offboarding technology procedures • Evaluate and implement technology improvements as needed Facilities, Vendors & Compliance • Manage leases, facilities issues, and vendor contracts • Oversee insurance, risk management, and internal controls • Maintain operational policies, procedures, and documentation Qualifications: • 5+ years of operations experience in a legal, medical, or professional services firm • At least 2 years of management or leadership experience • Demonstrated experience implementing operational systems and workflows • Experience managing teams and operational performance metrics • Strong communication and leadership skills • High emotional intelligence and the ability to work effectively with diverse personalities • Calm, confident, solutions-oriented leadership style Preferred Experience • Experience with Clio, Lawmatics or other legal case management platforms • Familiarity with QuickBooks, ADP, or HRIS systems • Experience managing remote or overseas staff Compensation: $95,000 - $120,000

• Operational Leadership • Partner with firm leadership to execute operational strategy and improve firm performance • Develop, document, and optimize workflows across all departments • Ensure smooth day-to-day operations across in-office and remote team membersPerformance Metrics & Reporting • Track KPIs, including case timelines, conversion rates, revenue per case, and collections • Provide leadership with real-time operational insightsTeam Leadership & Accountability • Manage and develop administrative and support staff • Establish KPIs and performance expectations • Oversee hiring, onboarding, and trainingClient Experience & Intake Oversight • Oversee intake systems and client communication • Resolve escalated client issuesFinancial & Business Operations • Oversee billing, invoicing, and collections • Monitor financial performance indicatorsCompliance & Systems Management • Ensure compliance with legal and ethical requirements • Maintain secure systems and workflowsOperational Leadership • Partner with the Firm Owner to implement operational strategy and business systems • Develop and maintain workflows that support firm growth and efficiency • Oversee daily administrative operations across all firm locations, including remote staffPerformance Metrics & Reporting • Monitor and report key performance indicators, including: • Profit per case • Revenue per employee • Client acquisition cost • Matter lifecycle timelines • Provide leadership with accurate, real-time operational data to support decision-making • Promote a positive workplace culture rooted in accountability and teamworkFirm Operations & Office Management • Oversee day-to-day operations across all firm offices • Directly supervise and mentor office managers and administrative department leads, and ensure consistency in procedures and staffing • Establish and enforce firm-wide operational policies and workflows • Serve as an escalation point for operational, staffing, and facilities issuesFinancial & Administrative Oversight • Manage operational budgeting and expense controls • Coordinate with outside accountants and financial vendors • Oversee billing support and collections coordination • Prepare operational and financial reports for firm leadershipHuman Resources Administration • Oversee HR operations, including hiring coordination, onboarding, and employee relations • Ensure compliance with employment laws across multiple states • Support office managers and supervisors with performance and workplace issues • Coordinate benefits administration and HR vendor relationshipsTechnology & Systems Coordination • Oversee IT operations, vendors, and managed service provider relationships • Ensure system reliability, cybersecurity controls, and access management • Coordinate onboarding and offboarding technology procedures • Evaluate and implement technology improvements as neededFacilities, Vendors & Compliance • Manage leases, facilities issues, and vendor contracts • Oversee insurance, risk management, and internal controls • Maintain operational policies, procedures, and documentation