Lloyd Baker Injury Attorneys is seeking a compassionate, persuasive, and professional Intake Specialist to join our firm. As the first point of contact for potential clients, you’ll play a vital role in listening to their stories, showing genuine empathy, and helping them take the first step toward justice. This position combines client care with sales acumen — ensuring that every call is handled with warmth, professionalism, and a sense of purpose. If you’re driven by helping people and confident in your ability to build trust quickly, we’d love to meet you! Responsibilities: • Answer inbound calls and respond to online inquiries from potential new clients • Listen with empathy, assess case eligibility, and explain the intake process clearly • Convert qualified leads into signed clients using professional communication and follow-up skills • Gather detailed information about potential clients and document all interactions accurately • Collaborate with attorneys and case managers to ensure seamless handoff of new cases • Maintain an upbeat, compassionate, and client-focused demeanor at all times Qualifications: • 1+ year of experience in sales, customer service, or legal intake (personal injury experience a plus) • Exceptional communication skills and emotional intelligence • A naturally empathetic and persuasive personality • Strong attention to detail and organizational skills • Bilingual (Spanish/English) preferred but not required • Proficient with computers, CRM systems, and multitasking in a fast-paced environment • Positive attitude and a passion for helping people during difficult times Compensation: $20 - $30 per hour plus bonus DOE

• Answer inbound calls and respond to online inquiries from potential new clients • Listen with empathy, assess case eligibility, and explain the intake process clearly • Convert qualified leads into signed clients using professional communication and follow-up skills • Gather detailed information about potential clients and document all interactions accurately • Collaborate with attorneys and case managers to ensure seamless handoff of new cases • Maintain an upbeat, compassionate, and client-focused demeanor at all times