The Law Firm Operations & Intake Manager is a high-impact role at the center of the firm’s performance and growth. This position oversees daily operations while shaping the first impression for prospective clients—ensuring the firm runs efficiently and that every inquiry is handled with urgency, professionalism, and a focus on conversion. Blending operational leadership with client intake, this role manages core functions like billing, HR coordination, and compliance, while driving a responsive, high-quality client experience from first contact through engagement. Job Type: Full-time Benefits: • 401(k) & 401(k) matching (after 3 months employment) • Dental/Health/Vision insurance • Annual PTO • Yearly Bonus Opportunity • Free parking • Wellness program Responsibilities: Firm Administration • Manage daily office operations, including scheduling, workflow coordination, and vendor relationships • Maintain office systems, policies, and procedures to ensure efficiency and compliance • Manage billing processes, invoicing, and accounts receivable/payable • Liaise with external service providers (IT, bookkeeping, legal vendors, etc.) • Assist with HR functions, including onboarding and personnel file management Client Intake & Relations • Serve as the first point of contact for prospective clients via phone, email, and online inquiries • Evaluate potential matters based on firm criteria and route appropriately • Schedule consultations and ensure proper attorney-client matching • Maintain and update client intake records in the firm’s CRM or case management system • Communicate clearly and empathetically with existing and prospective clients, ensuring a positive experience • Coordinate engagement letters and follow up on retainers and documentation • Track intake metrics and assist in improving conversion rates Qualifications: • Bachelor’s degree preferred; equivalent experience in legal administration considered • 3+ years of experience in a law firm or professional services environment • Experience with client intake processes, preferably in a legal setting • Strong organizational and project management skills • Excellent verbal and written communication abilities • Proficiency with legal software, case management systems, and Microsoft Office or Google Workspace • Ability to handle client communications with discretion and professionalism Core Competencies • Attention to detail and accuracy • Strong client service orientation • Ability to manage multiple priorities and deadlines • Sound judgment and problem-solving skills • Professional demeanor and reliability Compensation: $50,000 - $57,500 yearly

• Firm Administration • Manage daily office operations, including scheduling, workflow coordination, and vendor relationships • Maintain office systems, policies, and procedures to ensure efficiency and compliance • Manage billing processes, invoicing, and accounts receivable/payable • Liaise with external service providers (IT, bookkeeping, legal vendors, etc.) • Assist with HR functions, including onboarding and personnel file managementClient Intake & Relations • Serve as the first point of contact for prospective clients via phone, email, and online inquiries • Evaluate potential matters based on firm criteria and route appropriately • Schedule consultations and ensure proper attorney-client matching • Maintain and update client intake records in the firm’s CRM or case management system • Communicate clearly and empathetically with existing and prospective clients, ensuring a positive experience • Coordinate engagement letters and follow up on retainers and documentation • Track intake metrics and assist in improving conversion rates