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Client Relations Specialist

Law Office of Nelson & Kennard

Client Relations Specialist

Sacramento, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Nelson & Kennard, a busy Sacramento area law firm, is looking for an ambitious and energetic Client Relations Specialist to join our team! We are seeking someone who is organized, responsible, takes pride in their work and has a professional demeanor. This individual will report to the Client Relations Manager and will be responsible for creating and maintaining a positive relationship with our clients. This individual must be able to multi-task, think critically, have exceptional analytical skills and a strong desire to learn. This position is based out of our McClellan, CA office (Sacramento County).

    DUTIES:

    In this position, the applicant will perform a wide range of analytical and clerical tasks, which may include but are not limited to:

    · Serving as the Firm’s main point of contact for our clients

    · Generating reports and communicating over the phone and by email

    · Tracking the Firm’s performance by monitoring and analyzing all internal efforts

    · Collaborating with internal management and other personnel to implement process improvements in order to meet and exceed client standards

    · Monitoring and focusing on client retention and satisfaction as well as client/firm profitability

    · Identifying areas of opportunity to offer extended services to our clients

    · Managing larger client requests and coordinating with internal personnel to gather the materials requested within the desired timeframe identified by the client

    QUALIFICATIONS AND REQUIREMENTS:

    · Strong client service skills

    · Excellent communication skills, both written and verbal; demonstrated understanding of correct grammar, spelling and punctuation

    · Excellent judgment and discretion

    · Strong time management skills and the ability to coordinate multiple tasks concurrently

    · Strong organizational skills, interpersonal skills, attention to detail and resourcefulness

    · Strong proficiency in the use of MS Office Suite (Word, Outlook, PowerPoint and Excel)

    · Excellent proofreading skills

    · Ability to work independently and take direction from others

    · Excellent attendance; ability to work a full time work schedule (40 hours per week) with occasional overtime

    · Experience working in a fast-paced environment

    · Strong sense of ownership and responsibility for the work that is performed; willing to go above and beyond to get the job done

    · Graduation from high school or GED; some college or business school desirable. BA or BS degree is a plus.

    · Familiarity with the legal process and terminology is a plus

    BENEFITS OFFERED:

    · 401(k) (up to 4% match)

    · Medical Insurance

    · Dental Insurance

    · Vision Insurance

    · Company Paid Life Insurance

    · Employee Discount (client specific)

    · Paid Time Off

    · Paid Sick Leave

    · Employee Referral Bonuses

    · Pet Insurance

    Company Description

    Founded in 1986, The Law Offices of Nelson & Kennard is a civil litigation firm committed to representing the interests of consumer and commercial credit grantors in California, Oregon, Washington, Colorado, Massachusetts, New Mexico, Hawaii and Nevada. We currently have over 100 employees and are looking to grow.