COLLECTOR - FULL TIME (Northridge) compensation: DOE employment type: full-time Northridge Law Firm is looking for a part time experienced collector for its legal division. We represent individuals and corporations who are owed money and help them recover it. We have a casual and friendly work environment. Candidate must be proficient with Microsoft Word, Excel, Outlook, and be able to meet tight deadlines. Essential Job Functions: • Call customers regarding their consumer credit accounts to create payment solutions that are appropriate for their unique financial situations. • Collect on post judgment accounts. • Use critical thinking and problem-solving skills to overcome obstacles to successfully solidify payment commitments. • Create superior "customer" experiences on every call. • Effectively utilize multiple skip tracing tools and resources to locate the Right Party Contact (consumer) associated with the account. • Adhere to quality standards and ensure compliance with the applicable laws and regulations that govern third party collections (i.e. FDCPA). • Utilize collection demand scripts; • Adapt scripts to collection calls in order to respond effectively to debtor disputes and /or challenges; • Research accounts to verify the debtor entity; • Review collection accounts and determine best method(s) for locating debtors; • Determine and verify debtors' whereabouts, employment, earnings, liabilities, assets, and ability to pay via skip tracing and other activities; • Ability to prioritize and stay current on all accounts assigned; • Use collection program(s) to monitor accounts for collection activity, including scheduled payments; • Input concise notes of all collection activity into the appropriate collection system; • Investigate, evaluate, and analyze financial statements, credit reports, employment status, and/or assets in order to determine the debtor's ability to pay; • Negotiate and maintain payment arrangements based on evaluation of the debtor's financial position; • Negotiate payment in full and/or settlement of the account based on evaluation of the debtor's financial position. • Collect and archive information received from debtors; • Adhere to all client and company compliance standards as to be evaluated by management and/or monthly audits; • Adhere to assign work schedule and hours; • Ability to close and solidify payment arrangements within the firm's parameters. • Handle an inventory of a minimum of 200 accounts while consistently achieving monthly collection goals • Regular and predictable attendance. Qualifications: • High School diploma/GED. • 1 years' experience in a sales position. • Stellar interpersonal and relationship building skills. • Superior problem solving and negotiating skills. • Ability to maintain composure during difficult calls. • Results oriented with a demonstrated sense of urgency and curiosity. • Bilingual English/Spanish (a plus).