The Helpdesk Technician/Systems Administrator will be expected to:
- Provide customer service support via phone and ticketing system
- Perform password resets, software installation, printer troubleshooting, computer equipment replacement, configuration and troubleshooting of VPN accounts, and escalation of ticket(s) to the appropriate IT staff member as necessary
- Create new hire accounts, deploy new computers, and troubleshoot basic network connectivity
- Assist in the maintenance and administration of Avaya Telecom systems
- Maintain internal documentation
- Participate in an IT on-call weekly rotation
- Perform other responsibilities as required
IT team members generally work in teams, but may take lead responsibility for major subtasks.
Required Skills
- Associates degree in a technological field or equivalent work experience required
- 1-2 years of experience in Helpdesk and Tech Support environment
- Experience with Windows 7/8, Mac OS X, and Microsoft Office 2010/2013
- Working knowledge of Active Directory and Windows server administration
- Proficiency in constructing and destructing computer hardware
- Understanding of networking fundamentals
- Must have enthusiasm and be a quick learner, with strong attention for details
- Ability to work independently and multi-task in a dynamic environment
- Excellent collaborative, communication, and customer engagement skills
- Proven organization, problem solving, and analytical experience
- Able to work late shifts & weekends, if needed
- Experience with phone system administration is a plus
- 1-2 years of working knowledge with ticketing systems is a plus
This is a full time position. Salary based on experience and/or education. Benefits provided.
Required Experience