GENERAL SUMMARY
The Lead Bingo Food Attendant will be the liaison between Food and Beverage and Bingo Management. The Lead Bingo Food Attendant will be responsible for communication between Bingo and the Quick Service Team. This Team Member will be responsible for training Bingo Food Attendants. This position will be responsible for greeting guests at the Bingo Snack Bar, handling cash transactions and operating the cash register. Prepares and cooks snacks requiring short preparation time, such as nachos, hot dogs, popcorn, etc. Prepares and stocks all items during shift, such as condiments, paper goods, and food items.
CORE SCOPE OF POSITION
- Product Knowledge
- Maintains in-depth knowledge of menus and drinks, including ingredients, common allergies, and food/drink terminology.
- Able to articulate in-depth type of food and drinks including flavors and ingredients.
- Food Standards and Compliance
- Follows and complies with applicable governmental laws and regulations, company and departmental policies and standard operating procedures.
- Practices safe work habits at all times to avoid injury to self and others, including the safe operation of all relevant equipment and machinery.
- Ensures all health regulations are maintained to prevent food borne illnesses.
- Ensures a clean, safe, and hazard free work environment is maintained.
- Communication
- May utilize a handheld electronic device to monitor service requests and ticket times.
- May utilize a radio or blue tooth device to communicate with Food and Beverage personnel.
- Effectively communicates and works closely with Food & Beverage and Bingo personnel, in order to deliver prompt and excellent service.
- Other Duties
- Uses point-of-sale (POS) tickets to prepare food and beverage orders to specifications.
- Verifies accuracy of all items on guest checks by confirming the correct pricing, discounts, and method of payment.
- Counts revenue received and balances cash drawer at the end of shift, immediately alerts management of discrepancies.
- Provides assistance with food preparation or other kitchen duties as needed.
- Promotes and maintains positive public/employee relations at all times.
- Attends all mandatory meetings as directed.
- Performs all related and compatible duties as assigned.
- Verifies food tickets that are presented by guests to obtain food items and prepares items as required.
- Prepares and cooks food according to instructions.
- Verifies age drinking limit and recognizes when gue s ts have reached their drinking limit and refuses to provide additional alcoholic beverages. If needed, escalates the situation and issues/complaints to the manager.
- Takes orders from guests, writes orders down on server pad and enters into Point of Sales (POS) system within prescribed time limit according to Food and Beverage service standards.
- Garnishes and completes dishes prior to serving.
- Responsible for keeping par levels and ordering all food and beverage items from the central kitchen.
- Stocks items such as juice, soda bibs, ice, and packaged food products. Stays current on various casino and VOC events and promotions to respond to guest inquiries.
- Stocks coffee, coffee cups, paper products, utensils, condiments, and lids.
- Breaks down and cleans all machinery at the end of every shift.
- Prepares a waste sheet when necessary.
- Maintains and operates kitchen equipment properly.
- Complies with company and departmental policies and standard operating procedures, and applicable governmental laws and regulations.
- Understands and practices food safety and sanitation procedures.
- Ensures service areas are clean and free from debris including the floor, flat surfaces, and warming bins in accordance with sanitation standards.
- Ensures a clean, safe, and hazard free work environment is maintained.
- Adheres to all company and department policies, procedures, and standard operating guidelines.
- Performs other duties as assigned.
STYLE SERVICE COMMITTMENT
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
INTERACTION
- Interacts with internal and external guests. ****
SUPERVISION
- May provide direction to Bingo Food Attendants under the direction of supervisors, assistant managers, and other leadership.
Required Skills
KNOWLEDGE AND SKILLS
- Good written, verbal, and interpersonal communication skills.
- Strong guest service skills and attention to detail.
- Basic mathematic skills.
- Ability to work in a fast-paced, high activity environment.
- Ability to multitask, self-starter, punctual, and able to adjust to change.
- Ability to deal effectively and interact well with guests and team members.
- Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
- Ability to multitask and work well under stress.
- Must be a self-starter and able to adjust to change.
- Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.
Required Experience
** EDUCATION/CERTIFICATION**
- High school diploma or general education degree (GED) preferred.
- Food Handler’s card required.
- California Responsible Beverage Service Training and Certification required upon date of hire.
- Must be 21 years of age or older.
EXPERIENCE
- 1 to 2 years of related experience and/or training.
- Previous experience as a food preparation assistant preferred.
- Previous experience as a host/or cashier preferred.