We're seeking an exceptional Lead Care Manager to join our team in California. The Lead Care Manager (LCM) serves as the client’s primary point of contact and works with all their providers such as doctors, specialists, pharmacists, social services providers, and others to make sure everyone is in agreement about the client’s needs and care. Your responsibilities will include collaborating with internal and external stakeholders and ensuring the effective delivery of support services. The focus is on enhancing the well-being and health outcomes of high-need clients within the Medi-Cal program. The Lead Care Manager (LCM) collaborates and communicates effectively with the client’s caregivers, family support persons, healthcare providers, and other members of the Care Team to promote wellness, recovery, independence, resilience, and member empowerment. The LCM ensures timely access to appropriate services while maximizing the member’s benefits and care outcomes. Responsibilities: • Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports. • Ability to use video conferencing frequently and consistently • Provide guidance, support, and training to ensure the team's effectiveness in care coordination. • Coordinating care based on individual needs. • Collaborate with the CalAIM ECM Program Manager to ensure alignment with program goals. • Work closely with internal teams for seamless service delivery. • Collaborate with external service providers and ECM Specialized Teams to optimize care coordination efforts. • Implement and oversee quality measures for the ECM program. • Conduct regular reporting on care management activities and outcomes. • Identify opportunities for program enhancement and improvement based on feedback, performance metrics, and best practices. • Implement strategies to enhance the overall effectiveness of care management services. • Communicate program updates, changes, and expectations to the Care Manager team and other stakeholders. • Ensure effective communication channels within the team and with external partners. • Ensure accurate and comprehensive documentation of care management activities. • Adhere to relevant policies and procedures related to care coordination and documentation. Qualifications: • Willing and able to work Monday-Friday 8:30 am-5:00 pm, both in the field and remotely. • At least 3 years of relevant work experience. • High school graduate or GED required. • Long-time resident of the community with good knowledge of the resources of this community. • Ability to complete the training program and ongoing educational requirements as assigned. • Ability to work flexible hours, including occasional night/weekend work. • Working knowledge of computer programs, including Google Workspace, Excel, PowerPoint, Word, various data entry programs, and internet navigation. Compensation: $18 - $22 hourly

• Assess member needs in the areas of physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral and linkage to community-based services and supports. • Ability to use video conferencing frequently and consistently • Provide guidance, support, and training to ensure the team's effectiveness in care coordination. • Coordinating care based on individual needs. • Collaborate with the CalAIM ECM Program Manager to ensure alignment with program goals. • Work closely with internal teams for seamless service delivery. • Collaborate with external service providers and ECM Specialized Teams to optimize care coordination efforts. • Implement and oversee quality measures for the ECM program. • Conduct regular reporting on care management activities and outcomes. • Identify opportunities for program enhancement and improvement based on feedback, performance metrics, and best practices. • Implement strategies to enhance the overall effectiveness of care management services. • Communicate program updates, changes, and expectations to the Care Manager team and other stakeholders. • Ensure effective communication channels within the team and with external partners. • Ensure accurate and comprehensive documentation of care management activities. • Adhere to relevant policies and procedures related to care coordination and documentation.