Benefits:

TeleDoc

Life Insurance

Bonus based on performance

Dental insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

Job Summary

The Lead Carpet Technician is responsible for overseeing carpet cleaning and restoration services, ensuring high-quality workmanship, efficient job execution, and excellent customer service. This role serves as the on-site leader for carpet projects, supporting technicians, maintaining equipment, and upholding company standards, safety protocols, and brand professionalism.

Key Responsibilities

Lead and perform residential and commercial carpet cleaning and restoration services

Supervise and support carpet technicians on job sites

Ensure jobs are completed safely, efficiently, and to company quality standards

Communicate clearly with customers regarding services, expectations, and care instructions

Set up, operate, and maintain truck mounts and portable carpet cleaning equipment

Perform pre-inspections and post-job walk-throughs with customers

Identify carpet types, fibers, stains, and appropriate cleaning methods

Monitor chemical usage and ensure proper mixing and application

Maintain cleanliness and organization of vehicles, tools, and equipment

Enforce safety procedures and proper use of PPE

Train and mentor new and existing technicians

Report job issues, equipment concerns, or customer feedback to management

Complete job documentation, photos, and required paperwork accurately

Represent the company professionally at all times

Upsell services

Qualifications & Experience

Minimum 2–3 years of carpet cleaning or restoration experience

Previous leadership or supervisory experience preferred

Strong knowledge of carpet fibers, cleaning methods, and stain treatment

Ability to operate truck-mounted and portable extraction systems

Valid driver’s license with a clean driving record

Ability to lift 50+ lbs and perform physical work throughout the day

Strong communication and customer service skills

Reliable, punctual, and detail-oriented

Leadership Expectations

Lead by example in workmanship, attitude, and professionalism

Hold team members accountable to company standards

Proactively solve problems in the field

Maintain a positive, team-focused mindset

Take ownership of job outcomes and customer satisfaction

Work Environment

Residential and commercial job sites

Exposure to cleaning chemicals, wet environments, and varying temperatures

Flexible schedule including occasional evenings or weekends

**Other duties may include water/mold restoration assistance when needed.

Training & Growth: You will be able to develop overall remediation team and company culture. As a selected team member you are expected to grow over time with increasing productivity and support for each team member.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.