Benefits:

401(k)

Bonus based on performance

Competitive salary

Health insurance

Paid time off

Lead Conversion Specialist – Medical Practice

Location: In-Office | Fairfield, NJ Schedule: Monday–Friday | Full-Time Compensation: $60,000 base salary + performance-based bonus (lead conversion) up to $35,000 annually

Position Overview

We are seeking a motivated, persuasive, and experienced Lead Conversion Specialist to join our orthopedic medical practice. This is a fully in-office position in Fairfield, NJ, ideal for someone with a strong background in medical call handling or insurance-based patient outreach.

This role focuses on capturing, qualifying, and converting patient leads into scheduled medical appointments. The ideal candidate is confident on the phone, understands how to speak with patients about care, coverage, and next steps, and knows how to move conversations toward scheduling.

Key Responsibilities

Call and follow up with inbound and warm patient leads

Engage patients professionally and empathetically while maintaining urgency

Educate patients on next steps for orthopedic evaluation and treatment

Overcome objections and convert leads into scheduled medical appointments

Schedule in-office and telemedicine appointments accurately

Document call outcomes, patient details, and scheduling activity in the system

Consistently meet or exceed lead-to-appointment conversion goals

Required Qualifications

Minimum of 3 years of sales or lead conversion experience (required)

Prior experience in medical call centers, patient intake, or insurance sales to patients (strongly preferred)

Bilingual in English and Spanish (required)

Strong persuasion and closing skills

Confident, polished, and professional phone presence

Comfortable handling a high volume of calls

Organized, reliable, and detail-oriented

Tech-savvy and able to work efficiently in scheduling and CRM systems

Ideal Candidate Profile

Results-driven and conversion-focused

Understands how to build trust quickly with patients

Able to follow scripts and processes while adapting to the conversation

Comfortable discussing medical appointments, insurance, and next steps

Thrives in a fast-paced, performance-based environment

Compensation & Benefits

$60,000 annual base salary + bonus/commission of up to $35,000 annually

Bonus structure based on lead conversion performance of up to $35,000 annually

Full-time, stable, in-office position

Opportunity for growth within a growing orthopedic practice

Work Environment

Orthopedic medical practice

Professional, structured, and performance-driven

Collaborative in-office team environment