Benefits:
Bonus based on performance
Company parties
Opportunity for advancement
Profit sharing
Training & development
About the Role:
As the Lead Customer Service Representative at The MOVEMENT CORPORATION, you will play a pivotal role in enhancing our customer experience. Join our dynamic team in Jacksonville, FL, where you will lead a passionate group dedicated to providing exceptional service and support.
Responsibilities:
Oversee daily operations of the customer service team, ensuring high-quality service delivery.
Train, mentor, and support team members to foster professional growth and performance.
Develop and implement customer service policies and procedures to enhance efficiency.
Handle escalated customer inquiries and resolve issues promptly and effectively.
Analyze customer feedback and service metrics to drive continuous improvement.
Collaborate with cross-functional teams to align customer service initiatives with company goals.
Maintain up-to-date knowledge of products and services to assist customers effectively.
Prepare and present regular reports on team performance and customer satisfaction.
Requirements:
3+ years of experience in customer service, with at least 1 year in a leadership role.
Strong communication and interpersonal skills to engage with customers and team members.
Proficient in customer service software and CRM systems.
Ability to analyze data and generate actionable insights for service improvement.
Exceptional problem-solving skills and a customer-centric mindset.
Strong organizational skills and the ability to manage multiple tasks effectively.
High school diploma required; associate or bachelor's degree preferred.
Positive attitude and a passion for delivering outstanding customer experiences.
About Us:
The MOVEMENT CORPORATION has been a leader in customer service excellence for over a decade, proudly serving the Jacksonville community. Our commitment to innovation and customer satisfaction has earned us a loyal customer base, while our supportive work environment makes us a great place for employees to thrive and grow.