Benefits:

An environment where diversity is celebrated

A positive, empathetic, and supportive team and company

Team member discounts

Aesthetically inspiring work environment

Career growth opportunities

Competitive compensation + generous commissions

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Opportunity for advancement

Paid time off

Lead with Purpose. Drive Sales. Inspire Your Team.

Are you a natural leader who thrives on coaching others, building relationships, and achieving goals? Do you love sales, guest service, and developing people? If so, we'd love to meet you.

The Lead Experience Guide is the right hand to the General Manager and plays a key role in driving the success of the boutique. This position is perfect for someone who enjoys leading by example, coaching a team to exceed sales goals, creating exceptional guest experiences, and helping build a positive, high-performing culture.

At The NOW Massage, we believe in developing leaders from within and creating an environment where both our guests and team members can thrive.

Schedule

Full-Time

Flexible availability required

Must be available to work days, evenings, weekends, and holidays as needed

Leadership schedule based on business needs

Job Summary

The Lead Experience Guide is responsible for leading the Experience Guide team while partnering closely with the General Manager to drive boutique performance. This role focuses heavily on membership sales, guest experience, coaching, team development, and operational excellence.

As the acting manager in the absence of leadership, the Lead Experience Guide sets the tone for the team, motivates others to achieve goals, and helps create an exceptional experience for every guest who walks through our doors.

What You'll Do

Sales Leadership

Lead the Experience Guide team in achieving daily, weekly, and monthly membership, enhancement, retail, and gift card sales goals.

Coach Experience Guides on effective sales techniques through role-playing, observation, and real-time feedback.

Monitor individual and team performance metrics and celebrate wins while identifying opportunities for improvement.

Help create contests, incentives, and strategies that motivate the team and drive boutique performance.

Partner with the General Manager to develop action plans to increase memberships, guest retention, and overall revenue.

Team Leadership

Serve as the General Manager's right-hand person and act as manager on duty when leadership is unavailable.

Lead by example through exceptional guest service, professionalism, and accountability.

Mentor, train, and onboard new Experience Guides.

Hold team members accountable to company standards while providing consistent coaching and encouragement.

Foster a positive, supportive, and goal-oriented team culture.

Conduct shift huddles and communicate daily priorities to the team.

Guest Experience

Deliver an exceptional guest experience from arrival through checkout.

Resolve guest concerns professionally and confidently, turning challenges into positive experiences.

Ensure every guest receives personalized recommendations for memberships, enhancements, retail products, and future visits.

Maintain boutique presentation and operational excellence throughout every shift.

Operations

Assist with scheduling and shift coverage as needed.

Ensure all opening and closing procedures are completed accurately.

Maintain accountability for cash handling, transactions, inventory, and boutique standards.

Communicate opportunities, concerns, and ideas directly with the General Manager.

Help maintain smooth day-to-day operations while supporting company initiatives.

Qualifications

2+ years of sales and customer service experience

Previous leadership, supervisor, or management experience preferred

Proven ability to coach others to achieve sales goals

Strong membership or commission-based sales experience preferred

Excellent communication and leadership skills

Ability to motivate and inspire a team

Strong problem-solving and conflict-resolution abilities

Organized, detail-oriented, and able to multitask in a fast-paced environment

Comfortable using computers, scheduling software, and POS systems

Passion for wellness, hospitality, and developing others

What We Offer

Competitive hourly pay based on experience

Monthly bonus opportunities

Leadership development and advancement opportunities

Paid training

PTO and paid sick time

Health, dental, and vision insurance

SIMPLE IRA with employer match

Employee discounts

Complimentary massage benefits

Supportive, locally owned leadership team

Beautiful boutique environment

Free parking with plenty of convenient spaces

About The NOW Massage

The NOW Massage was designed as an oasis where guests can disconnect from the outside world and reconnect within. Our mission is to make high-quality, customizable massage therapy convenient, affordable, and accessible.

Our Greenwood Village boutique is locally owned and operated, giving our team the best of both worlds—the support of a nationally recognized brand with the culture and flexibility of a locally managed business. We invest in our people, celebrate success, and believe leadership is about serving your team first.

LIVE IN THE NOW

Be present. Inspire others through positivity and purpose.

KINDNESS IS MAGIC

Lead with compassion, encouragement, and respect.

CARE FOR THOSE WHO CARE FOR OTHERS

Support your teammates, celebrate their successes, and help them grow.

AUTHENTICITY ALWAYS

Communicate openly, honestly, and lead with integrity.

Ready to Lead?

If you're passionate about sales, coaching, leadership, and creating an exceptional guest experience, we'd love to hear from you.

Apply today and become the leader who helps our Experience Guide team—and our boutique—reach the next level.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.