Benefits:
Complimentary Scenthound Membership
401(k)
Employee discounts
Training & development
Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we’d love to hear from you!
NORTH STAR We remove barriers so that people can love and connect with their dogs every day.
VALUES Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
About the Position We are seeking to hire an Assistant Manager or a Lead Front Desk Associate to fast track into an Assistant Manager position. The Assistant Manager is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:
-Sales experience and confidence (membership sales is highly valued!) -Management experience (retail or restaurant) -Detail oriented and highly organized -Computer/ Technology proficiency -A passion for dogs and dog health & wellness! -Reliable transportation
Who We Are Looking For We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Assistant Manager is outgoing, self-motivated, detail-oriented, a great multi-tasker and a compassionate dog lover!
We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager or Area Manager!
Tasks
Foster an environment that prioritizes dog wellness and safety
Provide leadership, guidance, and mentorship for other Scenter employees
Drive employee development through leadership, training, and performance reviews
Promptly and accurately communicate information from upper management to your team
Identify when/ where help is needed and provide assistance to keep Scenter on schedule
Create an environment conducive to teamwork, open communication, and Scenthound values
Drive membership sales through health and wellness education
Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
Develop membership leads; Follow up with potential members
Answer phone calls, schedule customer appointments, manage customer profiles and records
Manage cash drawer – responsible for daily cash handling
Manage customer expectations; Resolve customer concerns; Retain memberships
Adhere to Scenthound sanitary and cleaning practices – keep reception area clean and presentable
Perform other tasks and duties as assigned by the Area Manager or General Manager
Skills and Abilities
Effective communication with team members and dog parents
Leadership, coaching, mentorship
Confidence in selling services and products
Ability to connect with customers (both canine and human!) and provide outstanding customer service
Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services
Effective communication with team members and dog parents (in person and on the phone)
Independently solve problems using Scenthound values and culture as a guide
Attention to detail
Time-management; Scheduling appointments efficiently
Accountability; hold oneself and others to Scenthound standards
Benefits
Direct career growth path to Management positions (General Manager, Area Manager)
Competitive hourly base pay
Merit-based pay increases
Day shift - typical hours are 8am - 5pm