Job Title: Lead HVAC Technician Location: Alpharetta, GA Compensation: $25–$35/hour (DOE) + Commissions & Spiffs Benefits:

Paid Time Off (PTO)

Holiday Pay

$300/month HRA (Healthcare Reimbursement Allowance)

Company Vehicle & Uniforms

Ongoing Training & Career Advancement Opportunities

Position Overview:

We are seeking a skilled and experienced Lead HVAC Technician to join our growing team in Alpharetta, GA. In this key role, you will perform installation, maintenance, troubleshooting, and repair of residential HVAC systems. You’ll also provide outstanding customer service, educate homeowners on system options, and support the development of junior technicians through ride-alongs and technical mentorship.

Key Responsibilities:

Technical & Field Work

Service, repair, and install HVAC systems including: gas/electric furnaces, air conditioners, heat pumps, ductless systems, humidifiers, dehumidifiers, and air purification systems

Troubleshoot and resolve issues to ensure systems are operating efficiently and safely

Test and inspect systems after service to confirm proper functionality

Perform system assessments and recommend replacements or upgrades when appropriate

Accurately document work completed, system details, customer discussions, and service charges

Customer Service & Sales

Educate customers on repair and replacement options using clear, solution-focused communication

Provide detailed cost-benefit analysis to assist customers in making informed decisions

Maintain a clean and respectful presence in customer homes, following all safety and courtesy protocols

Mentorship & Team Leadership

Support and mentor junior technicians, assisting with troubleshooting and best practices

Lead by example in professionalism, technical skill, and customer care

Participate in company training sessions and uphold all service standards

Operations & Reporting

Debrief with dispatch after each service call

Submit receipts, contracts, and service documentation daily

Maintain and organize the company vehicle and tools

Adhere to all safety protocols, codes, and company policies

Required Skills & Qualifications:

Minimum 5 years of residential HVAC service experience (installation experience strongly preferred)

Strong knowledge of HVAC system components and operations

Familiar with local, state, and federal HVAC codes

Excellent communication and customer service skills

Must own required HVAC hand tools and diagnostic equipment

Valid driver’s license with clean driving record

Ability to pass a background check and drug screening

Basic electrical knowledge (high and low voltage systems)

Education & Certifications:

High School Diploma or GED (required)

EPA 608 Universal Certification (required)

NATE Certification (preferred)

Associate’s Degree in HVAC or related field (preferred)

Physical Requirements:

Able to work in extreme temperatures and confined spaces (attics, crawlspaces, basements)

Ability to lift, push, pull, climb, stoop, kneel, and balance regularly

Must have visual acuity and depth perception for diagnostic work

Required Tools & Equipment:

All Lead Technicians must possess:

HVAC multimeter (reads microfarads, µ)

Digital/analog gauge & manifold set or Bluetooth probes

Cordless drill with batteries and charger

Full set of HVAC hand tools and PPE