Key Holder- Sales Associate

Carpenter Bros Hardware Do It Center

Key Holder- Sales Associate

Ann Arbor, MI
Full Time
Paid
  • Responsibilities

    Benefits:

    Locally owned and operated

    Employee discounts

    Free uniforms

    Wellness resources

    You might be a great fit if…

    You enjoy serving others as we would like to be served.

    Making the best even better.

    You enjoy making a difference in your community.

    You enjoy helping others.

    You enjoy working in teams.

    You're motivated to learn new skills.

    Job Summary: We’re looking for a reliable, customer-focused Key Holder Sales Associate to join our team. This role is ideal for someone who enjoys working in a fast-paced, community-driven retail environment and takes pride in delivering excellent service while supporting daily store operations.

    As a Key Holder, you’ll play a leadership role on the sales floor—opening and closing the store, assisting customers, and helping maintain a smooth and efficient operation.

    Responsibilities:

    Open and close the store independently, following all procedures Provide friendly, knowledgeable customer service and product guidance Assist customers with purchases, product selection, and problem-solving Operate POS system and handle cash transactions accurately Maintain store cleanliness, organization, and merchandising standards Stock shelves and assist with inventory management Support the team in daily operations, including seasonal displays and promotions Help oversee store activity in the absence of management

    Qualifications:

    Previous retail or customer service experience preferred

    Strong communication and interpersonal skills

    Dependable, punctual, and detail-oriented

    Ability to work independently and take initiative

    Comfortable handling responsibility, including opening/closing duties

    Basic knowledge of hardware, lawn & garden, or home improvement products is a plus

    Goals:

    Deliver exceptional customer service by creating a welcoming, helpful in-store experience that builds trust and repeat business Support daily store operations by ensuring smooth opening/closing procedures, organized merchandising, and accurate transactions Drive sales and team performance by staying proactive on the floor, assisting customers effectively, and maintaining a positive, productive environment