Lead Retail Sales Floor Associate (Full-Time)

REAL TAP LLC

Lead Retail Sales Floor Associate (Full-Time)

Evergreen, CO
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    Bonus based on performance

    Company parties

    Competitive salary

    Dental insurance

    Employee discounts

    Health insurance

    Paid time off

    Training & development

    Vision insurance

    Wellness resources

    Lead Retail Sales Floor Associate (Full-Time)

    Location: On-site – 2962 Evergreen Parkway, Evergreen, CO 80439 Type: Full-Time | Pay: $18–$23/hr Season: September–May (weekends & holidays required)

    About Boone Mountain Sports:

    Boone Mountain Sports (BMS) is a family-owned and operated specialty outdoor/ski shop that’s been serving the Evergreen community for over 40 years. We’re more than just a retail space—we’re a hub for mountain culture, offering a unique blend of gear, community, and experiences. Under one roof, we operate a retail store, ski shop, brewery, café, and after-school program. We host community events, fundraisers, and festivals, all with the goal of making the outdoors more accessible and instilling a passion for mountain life in future generations.

    We’re not focused on pushing sales—we’re focused on creating connections and providing honest, helpful, and expert guidance to our customers. Boone Mountain Sports is proud to be an equal opportunity employer, and we encourage anyone passionate about the outdoors and retail leadership to apply.

    The Role: Lead Retail Sales Floor Associate

    We are seeking a driven and detail-oriented Lead Retail Sales Floor Associate to take charge of the sales floor, mentor a seasonal sales team, and elevate our customers’ experience. This is a leadership position for someone who thrives in a fast-paced retail environment, understands how to merchandise a small space for maximum impact, and has a deep enthusiasm for mountain sports and outdoor apparel.

    We are Seeking:

    A retail professional with proven experience in sales, preferably in the outdoor industry

    A person passionate about mountain sports, technical gear, and outdoor lifestyle clothing

    Someone who is organized and attentive to detail, with the ability to lead by example and train team members

    Someone able to merchandise a small retail space creatively and effectively

    A person who is comfortable managing a team during busy, high-pressure times, including weekends and holidays

    Someone friendly and approachable, always maintaining a customer-first mindset

    A person who is motivated to drive store performance through strong leadership and floor presence

    Key Responsibilities:

    Leadership & Floor Management

    Serve as the go-to leader on the floor for staff and customers

    Supervise daily operations and ensure team members meet customer service standards

    Train, coach, and mentor seasonal retail associates on sales techniques, merchandising, and store protocols

    Communicate effectively with buyers, managers, and other departments

    Monitor team productivity and performance, giving feedback and delegating tasks

    Customer Service & Sales

    Set the tone by delivering exceptional service and being the first and last point of contact for customers

    Build strong product knowledge and share that with both team members and customers

    Recommend gear, apparel, and accessories based on customers’ needs, skill levels, and budgets

    Handle complex customer issues with professionalism and a solutions-focused approach

    Merchandising & Store Presentation

    Take ownership of visual merchandising across the sales floor

    Regularly refresh displays, rotate inventory, and optimize layout for shoppability

    Communicate with buyers about product performance and customer feedback

    Lead backstock organization and product restocking processes

    POS & Operational Tasks

    Execute point-of-sale functions including sales, returns, special orders, and account updates

    Maintain accurate documentation of customer interactions and inventory movement

    Write end-of-day reports summarizing sales activity and floor needs

    Assist with online order fulfillment and customer pickup coordination

    Store Maintenance

    Maintain cleanliness and organization of the storefront, fitting rooms, bathrooms, backstock rooms, and shared spaces

    Ensure trash/recycling is taken out and that shop presentation remains professional and inviting

    Qualifications:

    2+ years of retail experience, with preference for outdoor or specialty retail

    Experience leading or managing a retail sales team

    Strong interpersonal, communication, and problem-solving skills

    A deep love of the outdoors and first-hand knowledge of skiing, hiking, camping, or other mountain sports

    Ability to multitask, remain calm under pressure, and pivot priorities as needed

    Must be available to work weekends, holidays, and peak ski season hours

    Physical stamina to stand for long periods and lift/carry gear or equipment

    Schedule & Seasonality:

    This is a full-time position that runs from September through March, with potential for continued part-time summer work based on performance and business needs. Weekend and holiday availability is required. Full-time hours average 30–40 hours/week during peak season.

    Perks & Benefits:

    Healthcare benefits

    401(k) benefits options

    Company bonus program

    30% discount on food and craft beer from Evergreen Brewery

    Free ski rentals + perks for friends and family

    Free labor on your equipment

    Discounts on outdoor gear + employee purchase program

    Product testing opportunities

    Casual, fun, community-oriented work environment

    Company outings and event attendance

    We are proudly an equal opportunity employer. We value inclusion and diverse perspectives. Whether you're a long-time local or a passionate newcomer, you’re welcome here.

    Pay Range:

    $18–$23/hour, depending on experience and qualifications.