Lead Revenue Cycle Supervisor (FQHC Environment) – Brockport, NY

Compensation: $75,000–$82,000 + Comprehensive Benefits

Schedule: Full-time, Onsite (5 days/week), Travel to Local Sites Required

Are you a revenue cycle leader who thrives in a mission-driven, patient-focused environment? Join a growing Federally Qualified Health Center (FQHC) with 10 medical offices serving diverse communities across Western NY. Here, your expertise will directly support our mission: providing equitable, high-quality healthcare for all—regardless of ability to pay.

We’re seeking a dynamic and experienced Revenue Cycle Supervisor to oversee and optimize all aspects of our multi-site revenue cycle operations. If you’re passionate about healthcare access, operational excellence, and building strong teams, we want to hear from you!

Why Join Us?

• Mission-Driven Culture: Work with a diverse, inclusive team dedicated to health equity and community impact.
• Career Growth: Expand your skills with tuition reimbursement, continuing education, and clear advancement pathways.
• Financial Security: Competitive salary, robust benefits, and Public Service Loan Forgiveness (PSLF) eligibility.
• Work-Life Balance: Generous PTO, flexible scheduling, and organizational support for your well-being.

Key Responsibilities

• Oversee end-to-end revenue cycle operations—including billing, coding, claims processing, and accounts receivable—across all 10 medical offices.
• Manage high-volume claims (1,000+), coordinate billing activities, and ensure consistency in processes and compliance at every location.
• Serve as the primary liaison with third-party billing companies and external vendors; maintain productive relationships to optimize claim outcomes.
• Analyze AR, billing, and financial reports; identify trends and initiate prompt follow-ups to ensure accurate, timely reimbursement and minimize denials.
• Ensure compliance with all payer, regulatory, and FQHC-specific billing requirements; conduct weekly audits and prepare reports for leadership and audits.
• Supervise, train, and mentor revenue cycle staff; communicate billing/coding updates and implement process improvements.
• Partner with credentialing, front office, and provider teams to resolve billing issues, support onboarding, and ensure accurate provider setup.
• Regularly travel to all Brockport-area medical offices to provide onsite support, training, and leadership.

Required Skills & Qualifications

• Demonstrated expertise managing high-volume claims (1,000+ per month) and multi-site billing operations.
• In-depth knowledge of commercial, Medicare, Medicaid, and FQHC billing practices and regulations.
• Advanced proficiency in medical coding (CPT, ICD-10), billing systems, and MS Excel (pivot tables, VLOOKUP, data analysis).
• Strong leadership, communication, and team-building skills; proven ability to train, supervise, and motivate staff.
• Analytical mindset with exceptional problem-solving and time management abilities.
• Outstanding attention to detail, confidentiality, and commitment to patient privacy.
• Outgoing, proactive, and adaptable—able to thrive in a fast-paced, evolving environment.
• Willingness and ability to travel regularly to all office locations within the Brockport region.

Education & Experience

• Associate Degree in Medical Billing, Medical Office Administration, Accounting, or related field (preferred).
• Certified Medical Billing Specialist (CMBS) and/or Certified Medical Coder (CPC, COC) highly preferred.
• Minimum 5 years of progressive billing and coding experience in a healthcare setting (required).
• Prior experience in a Federally Qualified Health Center (FQHC) or similar community health environment (strongly preferred).
• Experience supervising revenue cycle operations across multiple sites is a plus.

Comprehensive Benefits

• Health, Dental, and Vision Insurance (effective first of the month after hire)
• 403(b) Retirement Plan with company match
• Tuition Reimbursement & Continuing Education Support
• Public Service Loan Forgiveness (PSLF) Eligibility
• Generous Paid Time Off: vacation, sick, personal, floating holidays, and company-paid holidays
• Flexible scheduling for work-life balance
• Company-paid life insurance
• Supportive, collaborative team culture