At Massage Heights, we believe in inspiring and supporting a balanced lifestyle for every Member and guest who walks through our doors. We're currently looking for a fulltime Lead Front Desk Consultant who is passionate about wellness, driven by results, and excited to grow with a team that values positivity, collaboration, and care.

As a key leader at the front desk, you will not only deliver outstanding customer service, but also play an essential role in achieving sales goals, managing appointments, and setting the tone for an exceptional guest experience. If you’re a proactive and outgoing team player with strong customer service and sales experience, we’d love to hear from you.

What We Offer:

Competitive hourly pay with sales commissions and bonuses

Flexible scheduling

One free massage or facial per month

Reduced-cost employee wellness services

Discounts on Dermalogica and other retail products

Professional, spa-like work environment

Continued learning and sustained career growth opportunities

Advanced tools and supportive team culture

Key Responsibilities:

Welcome and check in guests and members with a warm, professional presence

Guide guests through the service selection process and confidently match them with the right therapist based on their needs

Recommend services and retail products, including memberships, based on therapist feedback and guest goals

Schedule appointments, manage cancellations, and ensure smooth day-to-day operations

Communicate current promotions and offers clearly and enthusiastically

Maintain a positive, team-oriented atmosphere and model professional behavior

Take ownership of front desk operations and support the growth and development of other team members

Meet and exceed individual and team sales targets

Handle guest concerns thoughtfully and efficiently

Qualifications:

At least 2 years of customer service and/or sales experience

Demonstrated ability to meet or exceed sales goals

Strong interpersonal and communication skills

Tech-savvy and able to quickly learn new systems

Fast learner with a proactive, positive attitude

Comfortable resolving guest concerns and managing a fast-paced environment

Previous experience with spa, wellness, or retail sales is a plus

Must be available to work 40 hours per week including weekends, evenings, and holidays

Ready to Elevate Your Career? We're excited to meet candidates who are passionate about wellness and ready to lead by example. If you're interested in becoming a key part of the Massage Heights experience, apply now and take the next step toward a fulfilling, purpose-driven career. For immediate interview consideration, please complete this short application, and we will follow up regarding next steps.