Benefits:

401(k)

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Server

Position Overview

Lead Servers monitor all aspects of FOH operations while ensuring the best possible dining experience for guests. They will also assist in training all FOH staff and responding to customer complaints. All Lead Servers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.

The Lead Server reports to the General Manager and when necessary, other Department Heads and is expected to work in tandem with other Servers and FOH Staff.

Core Duties & Responsibilities:

● Provide a strong sense of leadership in all Front of House (FOH) and Back of House (BOH) activities. Hospitality and communication – lead by example

● Support Floor Managers in training of all FOH positions led by the Gin & Luck Core Values

● Monitor all FOH positions in their opening and closing responsibilities and service standards

● Daily monitoring of staff appearance, cleanliness, arrival time, tools etc., and opening and closing duties for all FOH positions

● Assist staff when and where needed: if someone is in the weeds, that is where the manager should be or that is where the manager should send help

● Support the floor by run food and drinks, bus tables, water tables, re-water tables, expo drinks, greet guests, take food and drink orders

● Be in constant communication with hosts, servers, bartenders, support positions and back of house

● Comply with sanitation standards and procedures according to health and legal regulations

● Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members

● Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy

● Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated

● Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy

● Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift

● Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift

● Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift

● Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness

Additional Duties & Responsibilities:

● Administrative duties including sending daily reports, money handling, deposits, voicemails, tip metric input, etc.

● Ensure daily reports are sent out after each close of shift - respond to all immediate action items notes in reports

● Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary

● Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra

● Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest

● Be capable of covering any floor position when needed (for emergency purposes only)

● Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.

● Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members

● Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment

● Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook

Physical Demands:

● The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations

Required Qualifications:

● 2+years of proven Server experience in a reputable establishment

● Highest levels of EQ and discretion

● Ability to work in a fast-paced environment while maintaining composure

● Strong multitasking and time management abilities

● Attention to detail, ensuring accurate order-taking and payment processing

● Outstanding communication skills with the ability to interact effectively with customers and team members

● Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings

● Patience and adaptability

● Self-motivated and a team player

● High ethics, hard worker, and a great sense of humor

Desired Qualifications:

● Have 3-4 years of Server experience in a high-volume establishment

● Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons

Demonstrate the Core Values of Gin & Luck

● Curiosity: We learn and improve through active observation and creative problem solving.

● A.B.K.: We anticipate, prepare and execute with intention.

● Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.

● Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.

● Connection: We build relationships through intuition, empathy, and transparency

What We Offer:

Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is $00/hour plus a point percentage of full house tip pool based on hours worked per shift. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion.